Front of House Manager Martinizing Dry Cleaners

• 3.

5 Alameda, CA Job Details Full-time From $54,000 a year 3 hours ago Qualifications Teamwork Multilingual Customer service Team leadership Client services Customer support Leadership Hospitality management Full Job Description Overview We are seeking a Customer Experience Manager/Operations Lead to serve as the day-to-day leader of customer experience. This role is responsible for ensuring customer interactions reflect the Martinizing's commitment to exceptional service while supporting and guiding the front-of-house team to consistently deliver a welcoming, proactive, and solutions-oriented experience. As an extension of the manager, this role helps identify opportunities for improvement, resolves customer concerns with confidence and care, and ensures the daily customer experience runs smoothly across all communication touchpoints. Help to maintain awareness of daily operations, identify opportunities to improve workflow, and support team members in delivering exceptional service. The ideal candidate will possess strong leadership capabilities, proactive problem solving capabilities. and a hospitality-focused mindset. This position offers an exciting opportunity to shape the customer experience in a fast-paced environment committed to excellence. Duties Customer Experience Leadership

• Ensure every interaction reflects the company's commitment to professionalism, care, and hospitality. Serve as the primary escalation point for customer concerns and service recovery. Front-of-House Employee Leadership
• Provide day-to-day leadership and support for customer-facing employees. Monitor the flow of front counter operations and identify opportunities to improve efficiency. Reinforce service standards and lead by example through professionalism, positivity, and initiative. Communication
• Own customer experience across every touchpoint including front counter, phone, and platform messaging. Ensure communication is prompt, accurate, and appropriate. Problem Solving
• Resolve customer concerns independently whenever possible. Exercise judgment to determine when issues require manager involvement. Utilize a proactive mindset to anticipate potential problems before they impact customers. Service Knowledge
• While not required prior to onboarding, work to become an expert in all company services, including dry cleaning, wash and fold, laundry, alterations, pickup and delivery, and specialty care cleanings.

Experience Proven management experience leading teams in a customer support or client services environment. Multilingual abilities are highly desirable to serve diverse client bases and manage multilingual team effectively. Extensive experience in client communication, negotiation, sales support, and cross-functional collaboration. Effective leadership qualities including coaching, team management, conflict resolution, and strategic planning.

Pay:

From $54,000.00 per year

Experience:

Customer service: 1 year (Required)

Leadership:

1 year (Required)

Work Location:

In person