A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Heavy Duty Service Manager FleetPride - 2.9 Buena Park, CA Job Details Full-time $80,000 - $110,000 a year 2 hours ago Benefits Health savings account Disability insurance Relocation assistance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Opportunities for advancement Life insurance Referral program Retirement plan Paid sick time Qualifications Heavy truck repair Vendor relationship building Staff supervision Team leadership Operational management Payroll management Auto service management Manager experience Profit & loss Truck repair experience Diesel truck repair Diesel engine rebuilding Payroll Tractor-trailer Diesel engine repair
Full Job Description Salary Range:
$80-110K plus monthly bonuses
Shift:
Monday-Friday, 8am-5pm FleetPride's Service Manager is responsible for supervising and coordinating the activities of shop operations, managing the overall performance of all areas of the Service Center including P&L, equipment, personnel administration, and work schedules.
This is what we offer:
Medical, dental, vision, 401K with matching, life insurance, flex spending accounts, employee assistance program, short term disability, long term disability, holidays
ON DAY ONE!
! Vacation time (2 weeks accruing) and paid sick time on DAY ONE!!
WEEKLY PAY!
Monthly bonuses! Eligible for some referral bonuses Monday-Friday day shift with consistent scheduling Company paid RX safety glasses Free uniforms Annual raises Career advancement opportunities with relocation assistance This is what we're looking for: Shop management experience needed. Oversee all service functions in the shop Delegate and direct service tasks Great customer service Proactively coach employees to achieve goals and provide direction when needed. Act as the highest source of information for all service, inventory, and product-knowledge Manage and update work orders and invoices to ensure quality and timeliness of work performed and accurate invoicing. Provide a quality check process on all work performed and the accuracy of Invoices. Communicate and maintain good relations with vendor reps, dealers and subcontractors. Keep a safe and clean workspace at all times Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency Follow and abide by all industry standards, regulations, and laws Help train new employees in company procedures Stay up to date on industry standards Ability to manage a P&L. Ability to calculate productivity Average oral and written communication skills You may also visit fleetpride.com/careers to see all open positions and to apply directly!
Job Type:
Full-time Pay:
$80,000.00 - $110,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance People with a criminal record are encouraged to apply
Experience:
Total Shop Leadership:
4 years (Preferred) hands-on HD truck repair: 5 years (Preferred)
