Client Experience Administrative Support InfoCheck Solutions - 3.0 Burbank, CA Job Details Full-time $21 - $23 an hour 2 hours ago Benefits Health insurance Paid time off

Qualifications Microsoft Outlook Spreadsheets Technical Proficiency Full Job Description Client Experience Administrative Support Location:

In-office - Burbank, CA Position Summary The Client Experience Administrative Support role supports the Client Experience team by managing recurring operational, reporting, monitoring, and follow-up responsibilities. This position helps keep client-related workflows organized and moving while allowing Client Experience Representatives to focus on direct client communication, escalations, and account management. Key Responsibilities Monitor ETAs, frozen orders, pending orders, and past-due searches and coordinate routine follow-up. Complete daily system maintenance and identify items requiring CSR or Research attention. Maintain recurring client spreadsheets, reports, tracking documents, and client/account information. Gather and organize county and jurisdiction delay information for CSR review and client communication. Assist with routine Research follow-ups, track responses, and route more complex issues to the appropriate CSR. Maintain accurate documentation and records in HubSpot and other internal systems. Identify aging orders, missing information, or potential service concerns and escalate them proactively. Support the Client Experience team with additional administrative and operational tasks as needed. Mandatory Skills / Technical Requirements Strong organization and attention to detail; ability to manage multiple priorities and recurring deadlines; professional written communication; proficiency with Microsoft Excel, Outlook, and general computer systems; ability to learn internal platforms and workflows quickly; dependable follow-through. Preferred Skills Experience in administrative support, customer service, client services, background screening (preferred), or another detail-oriented operational environment. Experience with reporting/tracking spreadsheets, order-management systems, or working across multiple internal departments is a plus. Success in the Role Someone who is organized, proactive, dependable, and comfortable taking ownership of recurring responsibilities. They should identify issues before they become escalations, communicate clearly with the team, and consistently look for ways to make processes more efficient while supporting InfoCheck Solutions' collaborative and client-focused culture.

Pay:

$21.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance Paid time off

Work Location:

In person