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Allied Universal

Security Scheduling Clerk Technology Campus

Career Insights for Customer Service Supervisor

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$61,951 / year median in California

-1% projected decline

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Job Description

Security Scheduling Clerk Technology Campus Allied Universal United States, California, Cupertino Sep 09, 2026 Security Scheduling Clerk Technology Campus Job Locations US-CA-Cupertino Category (Portal Searching)

Security Supervisor Shifts Available Afternoon, Evening Business Unit AUS Overview Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Advance your security career with a team that upholds professionalism, dependability, and integrity while securing one of the world's top technology campuses. Allied Universal is seeking to hire a Security Scheduling Clerk to work at a Technology Campus in Cupertino, Ca!

Pay Rate:

$30

Hr Shifts:
Swing:

Tuesday through Saturday 2:00 PM

  • 10:45
PM Swing:

Tuesday through Saturday 11:00 AM

  • 7:45
PM Swing:

Sunday through Thursday 2:00 PM

  • 10:45 PM
  • Must have Scheduling experience in a fast pace environment
  • Supervisory experience preferred
  • Must have a valid CA Guard Card
  • Allied Universal Services is currently searching for a Security Scheduling Clerk.

The Security Scheduling Clerk will be working in a corporate environment for Allied Universal Services. Our officers allow us to accomplish our company's core purpose which is "to serve, secure and care for the people and businesses in our communities". The Security Scheduling Clerk will plan and coordinate all aspects of internal schedules to provide the best service to the client. They coordinate with the Events team for all campus events, and with the Security Officer Request team for all posts that need to be staffed. The ideal candidate must have great interpersonal and communication skills with the ability to work in a fast paced and dynamic work environment and enjoy solving complex issues with optimism.

Essential Job Function:

Maintain records to establish accurate billing and processing information.

Coordinate work schedules and provide administrative support for all field operations and special projects.

Responsible for ensuring mileage reimbursements are accurate.

Work with a team of schedulers to staff over 500 employees.

Minimum Qualification:

High school diploma or equivalent

Must complete and maintain state Guard Certification as prescribed by presiding state law, as well as all client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted

Passion for customer service and ownership of the customer experience

Quick learner who possesses effective time management: the ability to multitask, prioritize, demonstrate excellent organizational skills and attention to detail is a must

Effective oral and written communication is a must

Able to work in a fast-paced help desk environment

Aptitude for acquiring skills in technical troubleshooting and eagerness to learn and take on new challenges

Experience in troubleshooting badge and access management issues, and Knowledge of security device programing and functionality is a PLUS

Preferred experience in VidSys, Lenel, Excel, Filemaker, Intaglio, or equivalent technical skill

Knowledge of Mac computers preferred

Must be flexible on schedule, including availability for weekends and holidays

Builds productive internal and external working relationships

Exercises judgment within defined procedures and practices to determine appropriate action

Flexibility essential

  • the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

Experience working with Microsoft Excel and Google Suite

Excellent Communication skills, both verbal and written

Previous experience with ticketing systems and/or project management system

Understanding of or previous experience in a technology driven environment

Proactive attitude and dependable

Excellent customer service skills

Ability to work both within a team and independently

Ability to multitask and prioritize workload

Ability to use good judgment, as well as problem-solving and decision making skills

Ability to maintain confidentiality and professional decorum

BENEFITS

Medical, dental, vision, basic life, AD&D, and disability insurance

Enrollment in our company's 401(k)plan, subject to eligibility requirements

Ongoing paid training programs and career growth opportunities

Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more...

PPO 14417

Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

For more information:

www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2026-1675959

Benefits

  • 401(k) Plans
  • Professional Development
  • Health Insurance
  • Dental Insurance