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DAVRON LLC
Customer Service Manager (Manufacturing)
Career Insights for Customer Service Manager (General)
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Based on California data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$86,682 / year median in California
-2% projected decline
Job Description
Join a well-established precision manufacturing company in Fremont, CA as a Customer Service Manager (Manufacturing) and become a key leader driving customer satisfaction, operational excellence, and business growth. With over 30 years of success, a strong team-oriented culture, and partnerships with high-profile clients in industries such as automotive, aerospace, and advanced manufacturing, this is an exciting opportunity to make a meaningful impact while working alongside professionals who value safety, quality, teamwork, customer service, and continuous improvement. Qualifications and responsibilities for this Customer Service Manager (Manufacturing) position include: 5+ years of customer service, account management, operations, or manufacturing experience Previous leadership or supervisory experience preferred Experience in precision manufacturing, medical, semiconductor, or aerospace manufacturing environments preferred ERP system experience required; Epicor experience is a plus Lead all customer service activities and customer-facing communications Oversee order management, order accuracy, acknowledgments, and customer requirements within the ERP system Coordinate with Planning, Purchasing, Production, Quality, Shipping, and Sales to ensure customer commitments are met Recruit, train, coach, and develop customer service personnel while driving continuous improvement initiatives
Salary :
$100,000 - $130,000 per year, commensurate with experience.Benefits :
This full-time, permanent, direct-hire position offers great benefits including medical, dental, and vision insurance with 100% employee-paid coverage, life insurance, Safe Harbor 401(k) with company match, PTO starting at 40 hours (negotiable), 9 paid holidays plus 1 floating holiday, commuter benefits for public transit, and potential future bonus opportunities based on company profitability. DAVRON is the leading Headhunter and Executive Search firm for Engineering, Architecture, Construction and Manufacturing professionals nationwide. Our recruiters have direct communication with hiring managers allowing us to get you in front of company decision makers. You also receive one-on-one interview preparation and insider coaching from staffing experts to help you every step of the way. We want to see you thrive in challenging work environments that bring you excitement and prosperity in your career! Apply Now! Are you ready to take the next step in your career and thrive in a challenging work environment? If so, apply today and let's see where this opportunity can take you!CUSTOMER SERVICE MANAGER
|CUSTOMER EXPERIENCE MANAGER
|ACCOUNT MANAGER
|ERP SYSTEMS
| EPICOR |PRECISION MANUFACTURING
|AEROSPACE MANUFACTURING
|SEMICONDUCTOR MANUFACTURING
|MEDICAL MANUFACTURING
|CUSTOMER RELATIONSHIP MANAGEMENT
|TEAM LEADERSHIP
|CONTINUOUS IMPROVEMENT
Job OrderID 27886
Pay:
$100,000.00 - $130,000.00 per yearBenefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insuranceWork Location:
In personBenefits
- Paid Time Off (PTO)
- Floating Holidays
- 401(k) Plans
- Health Insurance