A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Customer Service and Scheduling Coordinator Orange Coast Clean Garden Grove, CA Job Details Full-time $20 - $25 an hour 1 hour ago Qualifications Teamwork High school diploma or GED Records management Attention to detail In-home experience Full Job Description
Orange Coast Clean Garden Grove, California Full-time | In-office $20-$25 per hour, plus commission
Schedule:
8:00 AM-4:00 PM
ABOUT ORANGE COAST CLEAN
Orange Coast Clean is a professional home-service company specializing in the care and restoration of carpets, upholstery, area rugs, tile and grout, natural stone, and hardwood flooring throughout Orange County. We are known for exceptional service, clear communication, and high-quality work. We are looking for a dependable, polished, and detail-oriented Customer Relationship Manager to become the first point of contact for our clients and help keep our daily schedule running smoothly.
ABOUT THE ROLE
The Customer Relationship Manager is the voice of Orange Coast Clean and often the first interaction a prospective client has with our company. This position is responsible for answering incoming calls and messages, assisting clients, scheduling appointments, maintaining accurate customer records, and supporting a smooth experience from the initial inquiry through the completed service. The current workload is manageable, but consistency and attention to detail are essential. The right person will take genuine ownership of the position, follow through without repeated reminders, and understand that every appointment and client interaction matters. This is a full-time, in-office position at our Garden Grove location. It is not a remote or hybrid role.
RESPONSIBILITIES
Answer incoming telephone calls with warmth, confidence, and professionalism Respond promptly to customer inquiries and new service requests Learn about each client's needs and clearly explain our available services Schedule appointments accurately and efficiently Collect and document all necessary client, property, and service information Confirm appointment dates, arrival windows, addresses, and service details Maintain organized and accurate customer records in Housecall Pro Communicate schedule changes, cancellations, and special instructions Follow up with prospective clients and existing customers as needed Help convert qualified inquiries into scheduled appointments Coordinate with technicians and management to keep the daily schedule running smoothly Identify potential scheduling conflicts before they become problems Provide clients with a polished, attentive, and high-touch experience Complete routine administrative and customer-service tasks reliably Represent Orange Coast Clean with professionalism at all times
WHAT WE ARE LOOKING FOR A
strong, friendly, and professional telephone presence Excellent customer-service and communication skills Exceptional attention to detail, especially when scheduling appointments Dependability, consistency, and strong follow-through The ability to stay organized and manage multiple conversations and appointments Comfort using computers, email, text messaging, and scheduling software The ability to learn new services, terminology, and systems A calm, helpful approach when clients have questions or scheduling concerns Good judgment and the confidence to ask questions when clarification is needed A team-oriented attitude and willingness to take ownership of the role
QUALIFICATIONS
Previous customer-service experience is required Previous sales experience is appreciated but not required Experience in a home-service, scheduling, dispatching, hospitality, or client-care position is a plus Housecall Pro experience is helpful but not required; training will be provided High school diploma or equivalent Reliable transportation to our Garden Grove office Ability to work in person from 8:00 AM to 4:00 PM
COMPENSATION
$20-$25 per hour, depending on experience and qualifications Commission opportunities Training on Housecall Pro, company services, and internal processes
THE RIGHT PERSON FOR THIS ROLE
You may be a great fit if you naturally double-check details, return calls when promised, and dislike leaving loose ends. You understand that excellent customer service is more than being friendly—it also means being accurate, responsive, and reliable. This position is ideal for someone who enjoys speaking with people, creating an organized schedule, and making sure clients feel well cared for from their very first interaction with the company.
TO APPLY
Please submit your résumé along with a brief introduction explaining why you would be a strong fit for a client-facing scheduling position. Applicants selected for the next step will be contacted for an interview. Orange Coast Clean is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.
Pay:
$20.00 - $25.00 per hour Expected hours: 40.0 per week
