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PT
Plan Then Execute
In Office Manager / Customer Service Representative
Career Insights for Customer Service Manager (General)
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Based on California data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$86,682 / year median in California
-2% projected decline
Job Description
In Office Manager / Customer Service Representative Plan Then Execute Garden Grove, CA Job Details Full-time $20 - $30 an hour 20 hours ago Qualifications Vendor relationship building Staff supervision Microsoft Outlook Phone communication Spreadsheets Word embeddings Administrative experience Team management Attention to detail QuickBooks Organizational skills Office management Full Job Description Job Overview We are seeking a dynamic and organized In Office Manager / Customer Service Representative to join our team. This vital role combines office management, administrative oversight, and exceptional customer service to ensure smooth daily operations and a positive experience for clients and staff alike. The ideal candidate will be proactive, detail-oriented, and possess a passion for creating an efficient, welcoming environment. In this role, you will oversee office functions, coordinate schedules, manage vendor relationships, handle client communications, and support team development initiatives. Your energetic approach will help foster a productive workplace while maintaining the highest standards of confidentiality and professionalism. Responsibilities Manage daily office operations, including front desk duties, filing, calendar management, and phone etiquette to ensure a seamless experience for visitors and staff. Oversee scheduling for meetings, appointments, events, and team activities to optimize productivity and resource allocation. Coordinate vendor relationships, including negotiating contracts, managing supplies inventory, and ensuring timely delivery of services. Supervise administrative staff and provide training & development opportunities to foster team growth and efficiency. Handle human resources functions such as onboarding new employees, managing payroll using financial software like QuickBooks or similar platforms, and maintaining confidential personnel records. Oversee bookkeeping tasks including budgeting, invoicing, expense tracking, and basic accounting using accounting software or spreadsheets. Support event planning efforts for company functions or community outreach initiatives while ensuring all logistics are managed effectively. Qualifications Proven experience in office management or administrative roles with strong organizational skills. Demonstrated supervisory experience with the ability to lead and motivate a team effectively. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with spreadsheets and other office management tools. Familiarity with financial software such as QuickBooks or equivalent accounting platforms; experience with bookkeeping and payroll processing is preferred. Excellent communication skills—both verbal and written—with professional phone etiquette and client communication abilities. Strong organizational skills with keen attention to detail; ability to prioritize tasks efficiently in a fast-paced environment. Experience in event planning, vendor management, human resources functions, or office experience is highly desirable. Ability to handle confidential information discreetly while maintaining a high level of professionalism. Join us to be part of a vibrant team dedicated to excellence in service delivery and operational efficiency! This paid position offers an engaging work environment where your organizational talents will shine while supporting our mission to provide outstanding client experiences through effective office management.