Customer Success Manager

Customer Success Manager at Otterbrook Customer Success Manager at Otterbrook in Hayward, California Posted in 8 days ago.

Type:

full-time

Job Description:

Enterprise Customer Success Manager | Venture-Backed InsurTech | San Francisco (On-Site) We're hiring on behalf of a fast-growing, venture-backed InsurTech startup based in San Francisco that is modernizing the infrastructure layer of the property & casualty insurance industry. Post-PMF, revenue-generating, and scaling fast

• this is a company with real traction and real urgency. The Role This is the first dedicated Enterprise CSM hire. You won't be inheriting a playbook
• you'll be writing it. You'll own the company's most complex, highest-value customer relationships and define what enterprise success looks like as the business scales. What You'll Own A portfolio of enterprise accounts
• stakeholder maps, health scoring, QBRs, and renewal strategy Gross and net revenue retention for your book Expansion opportunities in partnership with the sales team The enterprise CS motion
• frameworks, processes, and the playbook the next CSM will learn from Cross-functional escalations with engineering, support, and sales What We're Looking For 5+ years in enterprise customer success or account management at a B2B SaaS or fintech company Owned a real enterprise book ($100k+ ARR) and can speak to NRR performance without hesitation Multi-stakeholder relationship experience at the executive level Commercially sharp•contracts, pricing, renewal dynamics Technically fluent enough to bridge customer needs and engineering teams Scrappy, high agency, startup experience strongly preferred Insurance, fintech, or compliance-heavy vertical experience a plus Compensation Base (up to 160k) + Bonus (20%) + Equity (0.

1%)

Location:

On-site, San Francisco, CA