A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$21.50-$23.00 per hour (DOE) Saturday availability is a plus! Are you looking for a stable part-time position with a growing company? We're seeking a dependable, customer-focused Relief Manager to provide coverage at our self-storage facility in Dublin, CA . This position primarily covers the Facility Manager's scheduled days off, offering 2-3 days per week with opportunities for additional hours at nearby facilities for candidates with flexible availability. If you enjoy working independently, providing excellent customer service, and taking pride in maintaining a clean, professional property, we'd love to hear from you. Position Overview As a Relief Manager, you'll oversee the day-to-day operations of the facility during the Manager's absence. You'll assist customers, manage rentals and payments, maintain the property, and ensure the facility operates safely and efficiently. This is an excellent opportunity for someone looking for consistent part-time work with the potential for additional hours and future advancement within a growing self-storage company. Primary Responsibilities Provide outstanding customer service in person, by phone, and via email Rent storage units and explain lease agreements and facility policies Process customer payments and maintain accurate records Manage delinquent accounts and assist with collection efforts Prepare reports and perform general office and administrative duties Assist with lien procedures and storage auctions Promote tenant insurance and retail merchandise Open and close the facility as scheduled Perform routine property inspections and security checks Maintain a clean, safe, and professional facility appearance Coordinate minor maintenance needs and report repair issues Property Maintenance Responsibilities Daily property upkeep is an important part of this position and includes: Sweeping and cleaning the office and common areas Cleaning and stocking restrooms Picking up trash throughout the property Wiping down counters, windows, and customer areas Light landscaping and weed removal as needed Ensuring the facility maintains excellent curb appeal Qualifications Excellent customer service and communication skills Friendly, professional, and dependable Strong organizational and time-management skills Comfortable working independently Prior customer service, retail, office, or property management experience preferred Self-storage experience is a plus, but not required Willingness to perform light cleaning and property maintenance Basic computer skills Ability to multitask in a fast-paced environment Requirements Valid California Driver's License Reliable transportation Clean background check required prior to employment Ability to lift up to 30 pounds Saturday availability is preferred Flexibility to work additional shifts when available is a plus Compensation & Benefits $21.50-$23.00 per hour , depending on experience Consistent 2-3 days per week Opportunities for additional hours at nearby Bay Area locations Paid training Stable employment with a growing company Opportunities for advancement into full-time management positions How to Apply Please submit your resume along with two professional references . Qualified candidates will be contacted to schedule an interview.
