A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
CDJR Service Manager Razzari Auto Center - 1.0 Merced, CA Job Details Full-time $100,000 - $140,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Vision insurance Qualifications Managing teams in a customer support role Coaching Service scheduling Customer satisfaction tracking Workplace dispute resolution Auto service management Team development Driver's License Client retention Leading team collaboration initiatives Business operations Customer satisfaction improvement Team motivation (leadership skill) Dealership experience Team building Full Job Description Service Manager -
Razzari Chrysler Dodge Jeep Ram Location:
Merced, CA Employment Type:
Full-Time Lead a High-Performing Service Department at Razzari Chrysler Dodge Jeep Ram Razzari Chrysler Dodge Jeep Ram is looking for an experienced, driven, and customer-focused Service Manager to lead our growing Fixed Operations team. We are seeking a proven leader with a strong background in automotive service management who is passionate about building successful teams, delivering outstanding customer satisfaction, and achieving exceptional business results. As part of the family-owned Razzari Auto Centers, proudly serving the Central Valley, you'll have the opportunity to lead a talented team while making a lasting impact on our customers, employees, and dealership. Responsibilities Direct and oversee all daily operations of the Service Department. Lead, coach, and develop Service Advisors, Technicians and support staff. Create a positive, team-oriented culture focused on accountability, communication, and continuous improvement. Maintain and improve Customer Satisfaction Index (CSI) scores through exceptional customer service. Monitor department productivity, technician efficiency, labor sales, gross profit, and overall performance. Ensure repair orders are processed accurately and completed in a timely manner while maintaining Stellantis warranty compliance. Partner with the Parts Department to maximize technician productivity and customer satisfaction. Establish department goals, monitor key performance indicators, and implement strategies for continuous improvement. Resolve customer concerns professionally while building long-term customer relationships. Maintain a safe, organized, and efficient work environment. Ensure compliance with all dealership, manufacturer, and safety standards. Qualifications Minimum of 5 years of automotive Service Manager experience (CDJR/Stellantis experience a plus). Proven record of maintaining excellent CSI scores and customer retention. Strong leadership, coaching, and team-building abilities. Deep understanding of dealership fixed operations, service department financials, and operational performance. Excellent communication, organizational, and conflict-resolution skills. Ability to motivate employees while fostering a collaborative, team-first culture. Experience with dealership management systems and service scheduling software. Valid driver's license with a clean driving record. What We're Looking For The ideal candidate is: A leader who inspires and develops people. Passionate about delivering an exceptional customer experience. Focused on continuous improvement and operational excellence. Results-oriented while leading with integrity and professionalism. A team player who collaborates effectively with Sales, Parts, and the entire dealership. Someone who embraces a \"One Team, One Goal\" mentality and leads by example every day. What We Offer Competitive compensation package Performance-based bonus opportunities Medical, dental, and vision insurance 401(k) Paid vacation and holidays Ongoing Stellantis factory training and leadership development Employee vehicle purchase program Opportunities for career growth within the Razzari Auto Centers organization A family-owned dealership culture where teamwork, integrity, and customer satisfaction come first If you're an experienced automotive leader who is passionate about developing people, delivering exceptional customer experiences, and driving department performance, we invite you to apply today. Join the team at Razzari Chrysler Dodge Jeep Ram and help lead one of the Central Valley's premier automotive service departments.
