A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$26.00-$27.00 per hour New opportunities are waiting for you! Are you customer service driven and ready to join our dynamic team? We are committed to delivering excellent customer service while maintaining a work culture fostering community, collaboration, and innovation. We are seeking to hire a full-time Resident Experience Specialist for our apartment communities that make up The Fields; Turing, Graham, and Gideon located in Milpitas, CA. This position will build relationships with residents and businesses within the community, assist with resident retention and increase service levels at the community. Shifts to include afternoon through evening hours.
Essential Job Functions:
Operate and maintain the rooftop Beer Garden. Adhere to Beer Garden protocols (ID check, wristband compliance, etc.) Assist with resident concerns and issues. Assist with community outreach and community partnerships. Organize, implement and participate in all onsite and offsite resident functions, including but not limited to breakfasts, holiday events, community gatherings/activities, fitness programs/classes, etc. Build and manage relationships with local businesses and vendor partners. Create and design flyers, e-blasts (using E-Blast application) and any other promotional materials needed. Plan events within monthly budget. Increase awareness and maintain all social media sites. Provide feedback to the Director of Property Operations, Property Manager, and Marketing team of upcoming social events and update once the events have taken place. Update current property website and community boards with upcoming events. Maintain sensibility of market presence and community value. Persistently seek to create team and resident experiences.
Experience/Requirements:
Ability to demonstrate a commitment to the Company Mission. Develop and maintain excellent working relationships with Employees and vendors. Must be outgoing and assertive. Great communication, organization and networking skills. Experience in Adobe Creative Suite and/or Adobe Illustrator, WordPress, Microsoft Word, Excel, PowerPoint, Publisher, and Picture Manager. Send your resume to Careers@lyonliving.com This position requires attendance at offsite meetings, visits to other Company operated locations, purchase of goods from offsite vendors and other tasks away from a single assigned location. Applicant must have a valid driver's license or be able to utilize an alternative form of transportation at their own expense which allows them to reach the required destination in a time period comparable to that if they were to drive their own vehicle. Employees choosing to drive their own vehicle for work-related duties will be required to have a valid driver's license and provide proof of insurance, and may be subject to a DMV record search. Lyon Living is an Equal Opportunity Employer. Employment selection and related decisions are made without regard to race, color, religion, sex, national origin, disability, or veteran status. Pre-employment background check and drug screening required. Lyon Living participates in the E-Verify program.
