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Client Care Coordinator / Manager
Career Insights for Customer Service Manager (General)
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Scorecard
Based on California data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$86,682 / year median in California
-2% projected decline
Job Description
Client Care Coordinator / Manager Visiting Angels Tracy - 3.9 Modesto, CA Job Details Full-time 23 hours ago Qualifications Collaborate with healthcare professionals Home care experience Customer communication Care plan evaluation Customer relationship building Interviewing clients Intake Mid-level Client-centered treatment planning Managing clients in a customer support role Overseeing care coordination Task prioritization Handling customer service requests Patient services management Providing care for clients Care coordination Managing patients as a clinical case manager Communication skills Full Job Description Join Our Team as a Client Care Coordinator / Manager at Visiting Angels Are you passionate about providing exceptional care and support to clients? Visiting Angels is seeking a dedicated Client Care Coordinator / Manager to join our family and make a positive impact in our clients' lives. About Visiting Angels At Visiting Angels, we pride ourselves on delivering top-notch home care services to enhance the quality of life for our clients. Our mission is to offer compassionate, personalized care, so families can have peace of mind knowing their loved ones are well cared for. We are recognized for our commitment to excellence and our deep-rooted compassion for caregivers and clients alike. Position Overview The Client Care Coordinator / Manager will be responsible for ensuring clients receive the highest quality of care by coordinating services, managing client relationships, and maintaining a steady communication flow between clients, caregivers, and our team. This role requires a proactive, compassionate individual dedicated to supporting our clients' needs while enhancing their overall experience. Key Responsibilities Lead client intake meetings to assess their needs and establish tailored care plans. Collaborate with caregivers to ensure quality service delivery and client satisfaction. Regularly review client care plans and modify as necessary to meet evolving needs. Build strong relationships with clients and their families to enhance trust and satisfaction. Respond promptly to client inquiries and resolve any issues swiftly and effectively. Required Qualifications Experience in healthcare management or home care coordination. Strong interpersonal and communication skills. Ability to manage multiple tasks and prioritize duties efficiently. Why Join Us? Visiting Angels offers a supportive and compassionate work environment, competitive salary, and opportunities for career growth. We are dedicated to fostering a culture where team members thrive and feel valued for their contributions. Take your career to the next level by applying today and joining the Visiting Angels family, where your efforts make a difference every single day!