The qualified individual will be responsible for maintaining customer engagement between the quotation and purchase order stages, reviewing customer orders and processing incoming RMAs, and supporting shipping activities as required. The individual will work closely with the Sales & Marketing Manager to maintain communication with prospective and existing customers, follow up on open quotations, document customer activity, and help ensure timely customer response and follow-through. Upon receipt of customer purchase orders and RMAs, the individual will help review, process, and maintain accurate records in RTI's ERP system while assisting the Shipping department with packaging and shipping fulfillment activities. This position requires strong communication skills, professional written correspondence, attention to detail, excellent organizational skills, and the ability to quickly transition between customer service, administrative, and operational responsibilities.

Job Type:

Full-time Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) 401(k) 3% Match 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person