Job Summary As a Service Coordinator/Collections professional, you'll keep service, billing and account activity organized while helping clients resolve outstanding balances and service request. You'll coordinate service-related records, review transactions, and communicate clearly with clients and internal teams.

Your impact:

Accurate account follow-up helps clients understand their balances and supports timely, reliable records.

Duties:

Responsible for all maintenance/service issues on rental properties o Answering service calls and emails assisting tenants o Responds and completes maintenance service tickets in a timely professional manner o Enters and upkeeps notes system o Coordinates, schedules, and oversees vendor work o Obtains approval on bids from vendors, submits check requests to accounting for payment o Keeps up to date reports on services performed o Performs annual inspections on rental properties o Processes Move in and Move Out inspections o Participates in an on call emergency schedule for after hours, weekends, and holiday emergency coverage and responds immediately o Uploads Rental Billing into Rent Manager o Monitors rental billing to see if there are any unusual charges that need to be looked into Responsible for all collections on rental and loan properties o Answering incoming calls/emails and assisting customers on their accounts while entering description in system o Process payments - mailed and over the phone o Monitor accounts on a daily basis o Identify delinquent accounts and consistently contact customers and discuss their overdue accounts o Work with customers to develop effective repayment plans and follow up o Weekly and monthly reporting to direct supervisor o Mail out appropriate notices based on account status

• Perform related duties as assigned by supervisor

• Filing Skills Excellent communication skills for effective phone call management, internal communication, and customer service interactions. Ability to handle multiple priorities simultaneously using organizational skills and attention to detail in data entry tasks.

Pay:

$25.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid sick time Paid time off Vision insurance

Work Location:

In person