Find & Apply For Customer Service Manager Jobs in Orange, California

About Xcotton Xcotton is a cross-border e-commerce insurance provider, licensed in the US, Hong Kong, China, France, and the UK . We are a subsidiary of Shouhui Group (Hong Kong public company) and backed by AIG . Our product

• Xcotton Post Purchase Guard
• includes Shipping Protection, Return Assurance, and Extended Warranty, embedded at checkout via Shopify and other platforms.

XCotton Website:

www.xcottons.com What You'll Do Onboard & implement

• Lead new KA merchants through setup and training. Manage relationships
• Build trusted, long term partnerships. Conduct regular business reviews. Drive growth
• Identify upsell, cross sell, and renewal opportunities. Advocate for customers
• Bring merchant insights to Product & Underwriting teams. Analyze data
• Track account health, reduce churn, and report on portfolio performance. What You Bring Basic 3-5 years of Customer Success / Account Management in e-commerce, SaaS, logistics, insurtech. Experience managing KA or mid-market merchants . Strong listening, communication, and project management skills. Data driven problem solver
• you spot churn risk before it happens.

Legally authorized to work in the US. Preferred Background in shipping protection, return assurance, or extended warranty Familiarity with Shopify ecosystem Compensation & Benefits Base salary: $85,000-120,000 Target commission: $10,000-25,000(retention/expansion based, uncapped)

OTE:

$95,000-145,000+

Benefits:

Medical, 401(k) match, home office stipend, flexible PTO To Apply Send your resume and a short note on your relevant experience or existing network of US e-commerce merchants to lisasun@xcotton.cn

Pay:

$85,000.00

• $125,000.

00 per year

Benefits:

401(k) matching Flexible schedule Health insurance Paid time off Application Question(s): Do you currently have an existing network of US e-commerce contacts (e.g., DTC merchants, Shopify agencies, or 3PLs) that you could leverage for this role?

Work Location:

Hybrid remote in Orange, CA 92866