A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Customer Service Coordinator West Coast Berry Farms, LLC Oxnard, CA Job Details Full-time $25 - $35 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Accounting systems Computer operation Customer communication Sales support Spreadsheets Inventory management software High school diploma or GED Organizational skills Document viewing software Productivity software Manufacturing Excel data analysis
Full Job Description Summary:
Customer Service Coordinator "CSC" is an on-site role, serving as acritical link promoting harmony between Customers and AgriFrost; a multifaceted and cross-functional role reporting to the Vice President of Sales. CSC duties are imperative to customer and company success and require timely processing of orders and releases, routine identification, creation and maintenance of cross-functional teams to support customer acquisition, retention and growth-including timely, persistent and proactive interaction with Customers, Sales, Operations, Cold Storage Facilities and Logistics, Accounting & Finance, Quality Control(internal and external), Management and other departmental support as needed to drive company success. Essential Duties and Responsibilities include the following: Procure and provide all customer-specific data requirements, on per-customer basis. Manage Order Processing, Sales Order Releases, and procurement/distribution of COA's, ensuring redundancy plans and backup personnel are thoroughly trained and in place in times of absence. Duty to pro-actively notify direct supervisor of all absences, vacations, sick days and out of office events with details of time-sensitive tasks that must be completed while out. Ensure all customer needs are being met at all times. Cross-reference all PO's to ensure pricing accuracy, inclusive of all Storage & Interest charges; communicate all pricing discrepancies to Customers, Sales and Accounting personnel. Timely and accurate responses to all Customer and Sales Department inquiries and support initiatives. Communicate delays as needed with routine follow-up, both internally (all departments) and externally Duty to ensure all oral and written communications to customers promote harmony. Participate in creation and management of weekly production pack plan ensuring top fill rate for customers Coordinate Logistics to support production pack plan, including material supply and sales side logistics. Verify daily production repacks for accuracy Monitor finished goods inventory at 3rd party cold storages; communicate up and out, all inventory related inquiries from Customers, Sales Department, Operations and other departments as needed. Coordinate micros / lab testing and COA management& delivery Cross-reference COA's against customer spec (or AgriFrost spec on which customers deal is made) to ensure compliance prior to release. Coordinate product samples to customers and new prospects, alike. Create sales order releases. Assist with inventory management, cost accounting and month-end close. Food Safety Audit Supportas needed. Assistwith daily grower entries as needed. Customer billing backup as needed. Coordinate Annual Customer Documentation needsin proactive fashion. Identify and report areas for improvementand/or requests for resourcesdirectly to VP of Sales. Otherduties as assigned. Supervisory Responsibilities This position will not Supervise over others but will work closely with Accounting, Production Supervisors, Shipping and receiving, Inventory, Outside warehouse, Quality assurance and plant operations. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma required Manufacturing and or agribusiness experience preferred Strong interpersonal and communication skills Technology savvy with fluency in MS Office and accounting related software Intermediate to Advanced Excel Skills & comfortable working with large data sets Paperless environment experience preferred Keen analytic, organization and problem-solving skills Personal qualities of integrity, credibility, and responsibility Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully an individual should have knowledge of Microsoft Office, PDF Editing Software, and prior ERP experience Other Qualifications Bilingual in English and Spanish preferred but not required Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.
Pay:
$25.00 - $35.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
