Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
P
Promotive
Service Manager | High Volume Shop | $70K$150K+ - 2098
Career Insights for Customer Service Manager (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on California data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$86,682 / year median in California
-2% projected decline
Job Description
Service Manager | High Volume Shop | $70K
- 150K+
- 2098 Promotive
- 5.0 Pomona, CA Job Details Full-time $70,000
- $150,000 a year 21 hours ago Benefits Paid training Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Service writing Team leadership Auto service management Full Job Description Automotive Service Manager
- High Volume Shop $70K
- 150K+ Pomona, CA 91767 Leadership Role | High-Volume Workflow | Performance-Based Pay | Growth Opportunity Overview We are hiring an experienced Automotive Service Manager or Senior Service Advisor to lead operations in a fast-paced, high-volume repair shop.
IMPORTANT!
We move fast — and so should you. Step 1: Apply Step 2: Complete a quick phone interview with our AI assistant "Paige" (takes about 10 minutes) After you apply, you'll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority. Compensation $70,000- 150,000+ total annual earning potential Base pay plus performance-based compensation tied to shop results Strong upside for high-performing leaders in a high-volume environment What You'll Do Lead daily operations of a high-volume automotive repair shop Manage workflow between advisors, technicians, and production Act as a working service advisor when needed Drive sales performance, closing ratios, and revenue growth Monitor and improve KPIs including labor efficiency and RO performance Ensure consistent communication between front and back of shop Maintain high standards of customer service and repair quality Support scheduling, shop flow, and production efficiency Hold team members accountable to performance expectations Help build structure, process, and consistency across the shop What We're Looking For 3+ years experience as a Service Manager or Senior Service Advisor Strong experience in high-volume automotive shop environments Proven ability to drive sales and manage performance metrics (KPIs) Comfortable in a fast-paced, production-focused setting Strong leadership, communication, and customer service skills Ability to balance management responsibilities with hands-on service writing Preferred Experience Independent shop or high-volume dealership background Experience in flat-rate or production-based environments Strong track record improving sales, efficiency, or workflow Familiarity with modern shop management systems Benefits & Perks Health, dental, and vision insurance (eligible after 90 days) 401(k) with company match (after 1 year) Paid holidays, PTO, and sick time Ongoing paid training and development opportunities Stable, high-volume workflow environment Long-term career growth potential Why This Role Stands Out High earning potential tied directly to performance Opportunity to lead and influence shop operations Consistent workflow with strong customer demand Ability to step into a leadership role with real impact Growth path within an established, production-focused operation