Find & Apply For Customer Service Manager Jobs in Pomona, California

Location:

Pomona, CA 91767

Pay:

Base salary plus performance-based compensation

Earning Potential:

$70,000-$150,000+ annually How to Apply (Important) Step 1: Apply Step 2: Complete a quick phone interview with our AI assistant "Paige" (takes about 10 minutes) After you apply, you'll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority. About the Role The shop is seeking an experienced Automotive Service Manager or Senior Service Advisor in Pomona, CA, for a working leadership role in a fast-paced, production-focused repair shop. This position combines service leadership, workflow management, customer communication, and hands-on service-writing responsibilities. The ideal candidate will help lead daily operations, improve shop performance, support sales growth, and maintain strong communication between the front and back of the shop. Key Responsibilities Lead daily shop operations Manage workflow between Service Advisors and technicians Step in as a working Service Advisor when needed Drive sales, closing ratios, and revenue growth Monitor KPIs, labor efficiency, and repair-order performance Maintain communication between the front and back of the shop Support scheduling, production, and shop flow Maintain customer-service and repair-quality standards Hold team members accountable for performance Build consistent processes and structure Qualifications 3+ years of experience as a Service Manager or Senior Service Advisor High-volume automotive shop experience Proven ability to drive sales and manage KPIs Strong leadership, communication, and customer-service skills Comfortable working in a fast-paced, production-focused environment Ability to balance management responsibilities with hands-on service writing Preferred Experience Independent repair shop or high-volume dealership background Flat-rate or production-based shop experience Record of improving sales, efficiency, or workflow Familiarity with modern shop management systems Compensation & Benefits $70,000-$150,000+ annual earning potential Base salary plus performance-based compensation Health, dental, and vision insurance after 90 days 401(k) with company match after one year Paid holidays, PTO, and sick time Ongoing paid training and development Why Work Here Lead operations in a high-volume automotive shop Working leadership role with direct impact on sales, workflow, and profitability Stable production-focused environment Opportunity to improve processes and team performance Long-term career growth opportunities If you're ready to lead operations, improve performance, and make a measurable impact in a high-volume automotive shop, apply today. Additional Requirements Some positions may require a valid driver's license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client's lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.