Client Experience Coordinator

There's a difference between customer service and client experience—and this role is built around that difference. We're looking for a Client Experience Coordinator who can manage communication, organization, and follow-through at a high level.

In this position, you'll serve as a central point of contact for clients while also supporting internal teams. Your ability to stay organized, communicate clearly, and anticipate needs will directly impact how clients experience the company from start to finish.

Key ResponsibilitiesServe as the primary point of contact for client inquiries via phone, email, and in-person interactionsCoordinate scheduling, confirmations, and follow-ups to ensure a seamless client experienceMaintain and update client records within CRM systemsCollaborate with internal teams to resolve issues and ensure timely service deliveryTrack open requests and proactively follow up to ensure completionAssist with reporting, documentation, and administrative trackingSupport process improvements to enhance client experience and efficiency