A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
•3.3 Roseville, CA Job Details $88,004.80•$101,899.20 a year 15 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Pension plan Dependent health insurance coverage Employee assistance program Vision insurance 403(b) Loan forgiveness Life insurance Qualifications Computer operation Copy machines Regulatory compliance Legal compliance
Full Job Description Description:
THE ORGANIZATION
Alta California Regional Center (ACRC) is a non-profit agency under contract to the State of California and for 50 years has provided the coordination of services to individuals with developmental disabilities. ACRC employs approximately 900+ persons working out of eight offices in a ten-county area. ACRC is one of 21 Regional Centers in California.
COMPENSATION
The below is dependent upon experience and education. $88,004.80•$101,899.20 per year The actual amount offered within this range will depend on a variety of factors including skills and abilities, education, experience, and other relevant job-related factors. It is not typical for an individual to be hired at or near the top of the range for the role.
THE POSITION AND JOB SUMMARY ACRC
is seeking a Client Services Manager located in the Roseville office to provide management and oversight of a unit of Service Coordinators serving adult clients/their circles of support. The purpose of the Client Services Manager position is to ensure that assigned unit staff are guiding clients and their families in acquiring and maintaining assessed support and services.
Responsibilities include:
selecting, training, monitoring, coaching, managing, and evaluating assigned staff; ensuring compliance with all laws, regulations, and Regional Center policies; conducting periodic and continual review of cases and documentation with Service Coordinators; participation on committees and groups to provide education and training on services for clients; providing emergency on-call support for assigned staff; participation as a member of the Leadership Team to develop policies and procedures; and serving on Leadership Team work groups.
PHYSICAL REQUIREMENTS
Extensive sitting at workstation, in meetings, and in vehicle (50%+ of time); Frequent standing and walking; Adequate manual dexterity and coordination to operate standard office equipment, such as computer, keyboard and mouse, copier, scanner, etc.; Hearing and vision corrected to normal range for operation of standard office equipment, transcription of documents and administration of electronic records; Occasional bending, stooping, squatting, kneeling, reaching, and stretching; Occasional lifting of up to 30 lbs. while moving paperwork, supplies, and other office materials; Ability to independently visit off site locations (i.e. client, group, residential and day programs, etc.); Occasional travel outside of catchment area of distances of 100+miles.
SUMMARY OF OUTSTANDING BENEFITS ACRC
offers an excellent working environment and a benefits package to include: 90% employer-paid health insurance plus low-cost dependent coverage including domestic partners 100% employer-paid dental and vision insurance for employees plus dependents 100% employer-paid employee life insurance coverage 100% employer-paid long term disability coverage flexible benefits pre-tax spending program CalPERS employee pension plan; and 457 and 403-B voluntary tax shelter annuities.
OTHER BENEFITS INCLUDE
17-22 annual vacation days 12 annual sick days 15 paid holidays Longevity leave Employee Assistance Program, and many other generous benefits. Many of our employees participate in the Public Service Loan Forgiveness (PSLF) Program This is intended to represent a general summary of benefit plans and coverages only.
Requirements:
JOB REQUIREMENTS AND QUALIFICATIONS
Applicants must possess a Master's degree and have three years of experience in a human service (or related) agency, preferably in the field of developmental disabilities OR a Bachelor's degree and have five years of experience in a human service (or related) agency, preferably in the field of developmental disabilities; ability to interpret and apply relevant laws, regulations, requirements and policy standards; demonstrate excellent written, verbal, and interpersonal communications skills; and have strong time-management and organization skills. Other requirements and qualifications may apply.
