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L0507 Roseville Toyota
Customer Service Specialist/BDC Administrator
Career Insights for Customer Service Supervisor
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Scorecard
Based on California data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$61,951 / year median in California
-1% projected decline
Job Description
Dealership:
L0507Roseville Toyota Roseville Toyota Hiring:
Customer Service Specialist/BDC Administrator Pay:
$21.00 Hourly, plus performance bonus opportunitiesSchedule:
We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays- Monday
- Sunday 7am
- 5pm.
Grow:
Work with experienced teams across sales, service, parts, finance, and customer relations while building valuable customer service and automotive industry skills.Work with a team:
We believe great customer experiences come from people working together and taking personal ownership.Represent a trusted brand:
Be part of the Toyota name and a dealership recognized for its commitment to customer satisfaction.Bring your personality:
We believe work should be rewarding, and enjoyable. What You'll Do Handle inbound and outbound customer calls, we do not cold call. Schedule service appointments using dealership software Follow up with customers regarding appointments and service needs Assist the service department with customer communication and coordination Perform light administrative tasks including filing, scanning, and copying documents Maintain accurate customer records and appointment information Provide first-class customer support What You'll Bring 1 year of prior experience with heavy inbound and outbound calls required Demonstrated, stable job history required Willingness to participate in professional development activities to stay current on industry knowledge and navigate new systems Welcome approach and appearance Must speak clearly and have a pleasant phone disposition Experience handling support requests from a variety of different channels Experience building relationships with main partners for each assigned customer Experience establishing procedures to ensure client satisfaction We desire bilingualism, but do not require it. Total Rewards The Hourly Pay for this position is $21.00, plus eligible for monthly performance bonus opportunities. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws. We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com About Us At Lithia & Driveway (NYSE:
LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies- Driveway, DFC, and GreenCars.