A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Landscape Maintenance Account Manager Gothic Landscape, Inc. - 3.5 San Bernardino, CA Job Details Full-time $80,000 - $90,000 a year 1 hour ago Benefits Paid training Fuel card Paid holidays Health insurance 401(k) matching Qualifications Mid-level Organizational skills 2 years Communication skills Time management Full Job Description At Gothic Landscape, we are about delivering extraordinary customer service, building authentic relationships not only with our clients, but with our teams. With ingenuity, vision and dedication, we transform landscapes that become the places people play, work and live. As the largest family-owned and operated landscaping company in the nation, we never forget why we do what we do… and who makes it all possible. Together, we create something unique that keeps on growing year after year . Are you our next great
LANDSCAPE MAINTENANCE ACCOUNT MANAGER
? If you enjoy working outdoors in a fast-paced environment while providing quality and timely customer service to our clients and managing our production crews, we want you to apply today! This position is located in San Bernardino, CA
RESPONSIBILITIES
of Account Managers will include, but not limited to : Create strong relationships with our customers through communication and service, ensuring they receive quality, timely service on their projects Manage crew members as needed including: morning dispatch, performance management, addressing complaints, and planning, assigning or directing work load Provide proactive site quality reviews and communicate assessments internally and externally Network and earn referrals to help the branch achieve its new growth objectives Lead the branch in growing its base contracts in the targeted market segments and geographic locations Assist the branch team in achieving its overall objectives of quality, retention, growth and profitability Are you the right fit for this role?
SKILLS & EXPERIENCE
that are necessary as an Account Manager will include, but not limited to: 3 years+ of client & crew management experience within the commercial landscape industry with a proven track record of managing a large client portfolio is highly preferred 2 or 4-year college degree in a related field and/or, have a minimum of 2-3 years landscape/horticulture experience required to include training and managing multiple crew members/gardeners Hands on working knowledge and experience in commercial irrigation systems to include, Rainbird IQ controllers & Weathertrak systems. QAL is highly preferred Strong computer skills & highly proficient in MS Office programs to include: Excel, Word, PowerPoint & Email is required for proposals a customer presentations 3 years of strong customer service, sales and communication experience, or combined comparable experience Sound time management and organizational skills with a strong work ethic Strong interpersonal verbal & written skills are a must with the ability to write and present proposals and bids Experience in consultative sales to clients for additional services Spanish Bilingual is highly preferred to communicate effectively with crew members
PERKS and PLUSES :
Healthcare benefit program & 401K match program 9 paid holidays per year with paid vacation & sick leave Company paid take home vehicle, fuel card, cell phone & laptop Fun and fast-paced working environment with a great work-life balance Paid training/certification and career advancement Gothic's company culture fosters growth, inspires longevity and rewards mutual loyalty
SALARY RANGE
$80,000 - $90,000 per year (s pecific compensation may vary based on overall skills, experience and location) Annual Bonus potential (specific compensation may vary based on overall branch & individual performance) Here at Gothic Landscape, we believe that your success is our success. The only thing missing is YOU. Apply Today!
OUR EEO POLICY
We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, uniform service member and veteran status, marital status, pregnancy, age, national origin, ancestry, citizenship status, disability, protected medical condition, genetic information, sexual orientation, or any other protected status in accordance with all applicable federal, state, and local laws.
