Required Education

• High school diploma Required Skills
• Strong customer service and communication skills.
• Comfortable handling customer questions and inquiries by phone and email.
• Ability to coordinate schedules and manage multiple priorities.
• Willingness to learn processes, systems, and responsibilities associated with the role.
• Adaptability and ability to respond effectively to changing priorities.
• Previous phone-based customer service experience is a plus.
• Strong attention to detail when scheduling jobs, processing refunds, and maintaining field calendars.

Preferred Skills

• Prior customer service or call-center experience.
• Experience with scheduling, dispatching, or coordinating field service teams.
• Experience communicating with field crews or service personnel.
• Comfortable working in a fast-paced, customer-focused environment.

Role OverviewThe Service Coordinator will support customers, field crews, and internal teams by coordinating service activities and responding to day-to-day inquiries. This role will handle customer communications, job scheduling, field calendar coordination, and refund processing. The position requires strong customer service skills, adaptability, and a willingness to learn. The company will provide the required laptop and monitor.

Duties

• Respond to customer questions and inquiries by phone and email.
• Assist customers with questions related to scheduled and upcoming jobs.
• Schedule jobs and coordinate field service calendars.
• Work directly with field crews to address questions and provide scheduling support.
• Manage and update fielding calendars to ensure accurate scheduling.
• Issue customer refunds as needed and follow established processes.
• Coordinate information between customers, field crews, and internal teams.
• Maintain accurate scheduling and customer information.
• Adapt to changing priorities and assist with additional coordination tasks as needed.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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