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Xyant Services, Inc.

Product Manager for ICX (Integrated Customer Experience)

Pay: Not specified

Posted: 1 week ago

Location: San Jose, CA (Hybrid)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/12/2026

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What they do

A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.

$66,759 / year median in California

+3% projected growth

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Job Description

Role :

Product Manager for ICX (Integrated Customer Experience)

Location :

San Jose, CA (Hyrbrid)

Duration :

Long Term Contract Job Description:

Product Manager Integrated Customer Experience (ICX) / CCaaS What You Bring 6+ years of IT experience, with 4+ years as a Product Manager. Experience supporting contact center or customer care technologies (phone, chat, chatbots, AI, Email). Hands-on experience with CCaaS platforms, preferably Amazon Connect (Genesys, Ring Central or LivePerson a plus). Strong experience writing user stories, functional requirements, and acceptance criteria. Solid understanding of Agile/Scrum methodologies. Excellent communication, problem-solving, and stakeholder management skills. Ability to thrive in a fast-paced environment with changing business requirements. Nice to Have CRM integration experience Enterprise-scale CX or ICX platform experience Familiarity with Jira, Confluence, or similar tools