Customer Service & Sales Coordinator AlphaGraphics Miramar

Customer Service & Sales Coordinator AlphaGraphics Miramar AlphaGraphics•US554 San Marcos, CA Job Details Full-time $18•$25 an hour 13 hours ago Benefits Health insurance Dental insurance Paid time off 401(k) matching Opportunities for advancement Qualifications Record keeping Computer operation Sales support Sales transaction processing Phone communication Computer literacy Identifying new business opportunities Greeting customers Filing Administrative experience Inside sales Invoice payment processing Data entry Order placement CRM system proficiency Communication skills Entry level Client interaction via phone calls

Full Job Description Benefits:

401(k) matching Bonus based on performance Company parties Dental insurance Health insurance Opportunity for advancement Paid time off Training & development

Role:

Customer Service & Sales Coordinator at AlphaGraphics Miramar•9360 Activity Road, San Diego

CA 92126

We are seeking a reliable and customer-focused Customer Service & Sales Coordinator to support our front office operations and sales efforts. This role is the first point of contact for many of our clients and plays a key role in delivering a high-quality customer experience while supporting revenue growth. You will assist customers in person, over the phone, and via email, help process orders and invoices, and identify opportunities to upsell products and services.

Key Responsibilities:

Customer Experience Greet and assist walk-in customers with order pickups and new inquiries Answer incoming phone calls and respond to emails in a timely, professional manner Provide clear communication on order status, timelines, and next steps Ensure a positive, solutions-oriented customer experience at all times Sales Support Assist customers with placing orders for print, signage, apparel, and promotional products Identify upsell opportunities and recommend additional products/services Support the sales team with estimates, order entry, and follow-ups Help convert inbound inquiries into paying customers Order Processing & Administrative Create invoices, process payments, and enter orders into our system (PrintSmith / internal systems) Coordinate with production team to ensure accurate job details and timelines Maintain organized job files and customer records Perform light administrative tasks to support daily operations

Qualifications:

1+ year of customer service or inside sales experience preferred Strong communication and interpersonal skills Highly organized with attention to detail Comfortable working in a fast-paced environment Basic computer skills (email, data entry; CRM or order systems a plus) Positive attitude and team-oriented mindset

Compensation & Growth:

$18/hour base pay + commission opportunities Commission tied to sales performance and upselling Opportunity for growth into sales, estimating, or account management roles AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.