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Customer Success Account Manager. Job in Santa Clara Gr8Jobs
Job Description
Everpure, Inc. is seeking a Lifecycle Account Manager to own client relationships across the full customer journey for our data and analytics solutions. You'll partner with data engineers, architects, and consultants to drive adoption of cloud data platforms, AI, and BI solutions, ensuring clients realize measurable business value. Responsibilities include onboarding, QBRs, renewals, and expansion. You'll translate technical capabilities into outcomes, manage stakeholder expectations, and surface growth opportunities in a collaborative, learning-focused culture. Responsibilities Own the end-to-end customer lifecycle from onboarding through renewal and expansion for assigned accounts. Lead discovery, success planning, and QBRs to align Everpure solutions with client business outcomes. Drive adoption of cloud data, BI, and AI solutions by partnering closely with delivery and technical teams. Monitor account health, usage, and stakeholder engagement to mitigate risk and increase retention. Identify and qualify expansion opportunities, partnering with sales on upsell and cross-sell motions. Translate technical capabilities into clear, outcome-focused value propositions for business stakeholders. Maintain accurate account plans, notes, and forecasts in CRM and success tooling. Gather client feedback to inform product and service improvements and advocate for client needs internally. Develop data-driven reports and dashboards to communicate value realization and ROI. Contribute to playbooks, processes, and best practices that scale Everpure's customer lifecycle strategy. Required Skills Customer lifecycle management Account management Customer success strategy Saa S or data/analytics solutions Cloud data platforms familiarity (e.g., AWS, Azure, GCP) BI/analytics tools (e.g., Power BI, Tableau, Looker) Requirements gathering and solution mapping Stakeholder management and communication Data-driven reporting & QBR development CRM tools (e.g., Salesforce, Hub Spot)