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Subaru of Sonora
Service Appointment Coordinator
Career Insights for Customer Service Supervisor
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Based on California data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$61,951 / year median in California
-1% projected decline
Job Description
Are you organized, energetic, and passionate about delivering outstanding customer service? Join the Subaru of Sonora team where your talent and experience are appreciated and rewarded with our monthly bonuses on top of competitive pay ! We're seeking a Full-Time Service Appointment Coordinator in our Call Center to support our service and sales departments. This position plays a key role in maintaining a smooth customer experience and will handle incoming calls, schedule appointments, make outbound calls, and run end-of-day reports.
What We're Looking For:
- A high-energy individual with exceptional phone and people skills
- Strong organizational abilities with attention to detail
- Ability to multitask and thrive in a fast-paced environment.
- A team player with a positive, customer-first attitude Preferred but
Not Required:
- Call center or experience
- Automotive industry knowledge We Offer Training!
Position Requirements:
- Valid driver's license
- High school diploma or equivalent (bachelor's degree preferred)
- Excellent math and computer skills
- Strong verbal communication skills
- Commitment to high ethical standards and exceptional customer service
Compensation:
$3,000 - $4,500 per month (DOE)Benefits Include:
- 401(k) with matching
- Medical, dental, and vision insurance
- Life insurance
- Paid time off
- Employee discounts
- Referral program