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RH
Robert Half
Account Manager
Career Insights for Customer Service Account Manager
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Based on California data
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What they do
A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
$84,272 / year median in California
-12% projected decline
Job Description
We are looking for a client-focused Account Manager to support commercial insurance accounts in Stockton, California. This permanent opportunity is a Contract position with potential for permanent placement and is ideal for someone who brings insurance knowledge, strong relationship-building skills, and a proactive approach to service. The person in this role will work closely with clients, carrier partners, and internal colleagues to keep accounts organized, responsive, and moving forward efficiently.
Responsibilities:
- Oversee a book of commercial insurance business and serve as a primary point of contact for client account needs.
- Guide clients through renewals, coverage updates, endorsements, and certificate requests with accuracy and urgency.
- Address incoming questions promptly, provide clear follow-up, and deliver dependable day-to-day account support.
- Partner with insurance carriers and internal team members to resolve service issues and support policy-related activity.
- Keep client files and policy documentation current, complete, and well organized within internal systems.
- Track policy timelines and upcoming expiration dates to help ensure a smooth and timely renewal cycle.
- Build lasting client relationships by delivering attentive service and understanding each client's business needs.
- Contribute to administrative and account coordination tasks as needed to support overall team operations.