Customer Service Manager

We are looking for a Customer Service Manager to lead branch operations and deliver an outstanding client experience in Stockton, California. This contract opportunity has the potential to become permanent and is ideal for a detail-oriented banking candidate who can balance service excellence, team leadership, sales growth, and operational oversight in a financial services environment. The role will guide daily branch activity, strengthen customer relationships, and help build a high-performing team that meets business goals while maintaining strong controls and compliance standards.

Responsibilities:

• Direct daily branch activities, including teller operations, cash handling oversight, balancing functions, and frontline service support to keep the office running smoothly.
• Lead, coach, and develop branch employees by setting clear expectations, providing regular feedback, and holding recurring one-on-one and team meetings.
• Support business growth by promoting deposit, consumer, and business banking solutions and by building strong relationships with new and existing customers.
• Review and authorize customer and branch transactions within established approval limits while ensuring accuracy and sound judgment.
• Monitor branch compliance, conduct operational reviews, and identify control gaps to reduce risk and maintain audit readiness.
• Maintain staffing plans and work schedules that provide consistent coverage and a high level of service throughout the branch.
• Resolve complex customer concerns with professionalism, urgency, and practical solutions that protect both client relationships and the organization.
• Partner in recruiting, onboarding, and retaining team members who contribute to a positive, service-driven branch culture.
• Participate in branch initiatives, community outreach, training sessions, and policy review efforts, recommending process improvements when appropriate.
• Uphold security procedures, protect confidential information, and assist with additional branch certifications or duties as business needs require.