Customer Service & Scheduling Coordinator

• Pest Control Insight Pest Management Newbury Park, CA Job Details Full-time $22
• $24 an hour 4 hours ago Benefits Paid training Health insurance 401(k) Paid time off On-the-job training Professional development assistance Qualifications Training program Route planning Dispatching Records management Attention to detail Full Job Description Customer Service & Scheduling Coordinator
• Pest Control Starting pay: $22
• 24 per hour, depending on experience, plus commissions and performance bonuses Insight Pest Management is looking for a proactive, organized Customer Service & Scheduling Coordinator to manage the front of the house for our routine pest-control operations.

This is not a passive receptionist position. You will help turn incoming inquiries into booked customers, keep technician routes organized, follow up on open opportunities, confirm upcoming appointments, and professionally work early past-due balances. The right person enjoys talking with customers, follows through without repeated reminders, and can manage several priorities while maintaining accurate records. What You'll Be Responsible For Answer incoming customer calls promptly and professionally Respond to new inquiries received by phone, web, email, and text Ask the right questions, explain service options, and convert qualified leads into booked appointments Schedule recurring and one-time pest-control services Organize appointments geographically to reduce technician drive time and build efficient routes Confirm upcoming services and resolve scheduling conflicts before they affect the customer or technician Follow up on open estimates and customers who have not completed their agreements Make proactive post-service and customer-care calls Help retain customers by handling routine concerns calmly and escalating larger issues appropriately Contact customers regarding early past-due balances and document each attempt Maintain accurate customer, appointment, invoice, and communication records Coordinate closely with the Operations Manager and field technicians Identify termite and specialty-service opportunities and hand them to the appropriate team member What Success Looks Like A successful person in this role: Answers calls consistently and minimizes missed opportunities Follows up when promised without being reminded Converts qualified inquiries into booked work Helps customers choose recurring service when it is the right fit Keeps appointment confirmations current Builds efficient, geographically organized technician routes Keeps early past-due accounts from becoming larger collection problems Leaves clear, accurate notes so the next person knows exactly what happened Brings problems to the Operations Manager early rather than allowing them to grow What We're Looking For Strong telephone and written communication skills A warm, confident, and professional customer-service style Demonstrated follow-through and personal accountability Comfort asking for the appointment, following up on a decision, and requesting payment Ability to prioritize multiple calls, messages, appointments, and follow-up tasks Strong attention to detail when entering customer and scheduling information Ability to remain composed with frustrated customers Comfort learning CRM, scheduling, and office software Willingness to work from written procedures and use checklists Ability to accept coaching and improve through measurable feedback Basic competency with email, documents, shared files, and web-based business systems Experience in home services, dispatching, route scheduling, inside sales, property management, HVAC, plumbing, landscaping, or pest control is helpful but not required. We can teach pest control; we need someone who already understands follow-through. Compensation and Benefits Starting hourly pay of $22

• 24 , depending on experience Overtime pay when applicable Sales commissions Customer-review commissions Revenue-performance bonuses Medical-benefit eligibility after 90 days of employment Specific commission and bonus terms will be reviewed during the hiring process.

Accelerated Six-Week Training Program The selected candidate will complete a structured six-week training program designed to move from supervised learning to ownership of the position's core responsibilities.

Training includes:

Customer intake and phone triage Pest-control services and terminology Customer account setup Sales and estimate follow-up GorillaDesk and company systems Scheduling and route coordination Appointment confirmations Customer retention and service recovery Accounts-receivable follow-up Performance expectations and measurable position outcomes The position also includes an optional study path toward a California Structural Pest Control Board Branch 2 Field Representative license. The license is a development opportunity, not a requirement for starting the position. About Insight Pest Management Insight Pest Management is a growing local service company. Growth is everyone's responsibility, including the office team. We invest in our employees, training, systems, and equipment so our team can provide better service to our customers. We are building a structured operation where responsibilities are clear, performance is measurable, and employees have the tools and training necessary to succeed.

Position Details Employment type:

Full-time Regular schedule: Monday through Friday Weekend schedule: Rotating four-hour Saturday shift Work location: In person

Office:

Insight Pest Management, 3537 Old Conejo Road, Suite 118, Newbury Park, CA 91320 How to Apply Please submit your résumé and answer the application questions thoughtfully. We are especially interested in specific examples showing how you follow through, stay organized, and handle customer conversations. Insight Pest Management is an equal opportunity employer.

Pay:

$22.00

• $24.00 per hour Expected hours: 40.0
• 50.

0 per week

Benefits:

401(k) Health insurance On-the-job training Paid time off Professional development assistance Application Question(s): This is a full-time, in-person position at our Newbury Park office paying $22

• 24 per hour depending on experience, plus commissions and performance bonuses.

The schedule is Monday through Friday with a rotating four-hour Saturday shift. Are you able and willing to work this schedule at this location and within this pay range? Tell us about a specific time you were responsible for a customer, sale, payment, or unfinished task that required multiple follow-ups. How did you keep track of it, what actions did you take, and what was the final result? A prospective customer calls about a pest problem, listens to the available service options, and then says, "I need to think about it." What would you say or do next?

Work Location:

In person