Service, Warranty & Accounts Coordinator Sebo America, LLC Englewood, CO Job Details Full-time $28 - $34 an hour 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Sales support Microsoft Excel Microsoft Outlook Administrative experience Office experience Full Job Description Service, Commercial & Accounts Coordinator SEBO America — Englewood, CO Full-Time | Monday-Friday | 8:00 AM-4:30

PM In-Person Position Pay:

$28.00-$34.00 per hour, depending on experience About the Position SEBO America is looking for a dependable, organized, and personable Service, Commercial & Accounts Coordinator to join our team. This is a varied administrative position for someone who enjoys staying busy, solving problems, communicating with customers and dealers, and making sure things get followed through to completion. The primary focus of this position will be supporting our Service & Warranty Department , including warranty processing, customer communication, order entry, and shipping and carrier claims. You will also provide backup support to our Commercial and Accounts Receivable teams when needed. We are looking for someone who can take ownership of their responsibilities, stay organized without constant supervision, and comfortably move between different tasks throughout the day. What You'll Be Doing Answer incoming phone calls and assist or direct customers and dealers as needed. Monitor and respond to service and warranty-related emails. Review and process warranty requests and collect necessary documentation. Track warranty claims from initial request through completion. Create orders for approved warranty claims and coordinate shipments with our warehouse. Handle shipping and carrier claims with FedEx, UPS, and other carriers, including researching shipment issues, gathering documentation, filing claims, and following them through resolution. Follow up on open service, warranty, customer, and shipping issues. Assist dealers and customers with order-related questions. Enter and maintain customer and dealer orders. Provide administrative support for promotions, pricing updates, and sales programs. Maintain accurate customer, warranty, shipping, and account records. Provide backup support for Accounts Receivable. Assist with payment inquiries, outstanding balances, and customer account discrepancies. Communicate with customers, dealers, warehouse personnel, carriers, and other departments to resolve issues efficiently. Provide additional administrative support where needed to help keep day-to-day operations running smoothly. What We're Looking For We are looking for someone who is organized, dependable, professional, and comfortable taking initiative. You may be a great fit if you: Have 3+ years of administrative, customer service, order processing, warranty, accounts receivable, or similar office experience. Are comfortable handling both phone and email communication with customers. Have strong attention to detail and follow-through. Can manage several responsibilities without losing track of deadlines or open issues. Are comfortable using Microsoft Outlook, Excel, and Word. Have experience with ERP, order-entry, CRM, or accounting software—or are comfortable learning new systems. Communicate professionally and clearly with customers and coworkers. Are comfortable researching problems and finding solutions rather than simply passing them along. Work well independently while also being part of a small team. Experience with warranty processing, FedEx/UPS carrier claims, order entry, commercial administration, collections, or accounts receivable is a plus. The Person Who Will Succeed in This Role You don't need to know everything on your first day. We're looking for someone who is capable, willing to learn, and takes pride in doing things correctly. The right person will be someone who sees an unresolved issue and wants to get it handled. You are comfortable talking with customers, following up when something is outstanding, learning new systems and processes, and helping coworkers when priorities change. Because this position supports several areas of the company, reliability, communication, organization, and follow-through are extremely important.

Position Details Job Type:

Full-time Pay:

$28.00-$34.00 per hour, depending on experience

Schedule:

Monday-Friday, 8:00 AM-4:30

PM Location:

Englewood, Colorado Work Setting:

In-person SEBO America is looking for someone interested in becoming a dependable, long-term member of our team and growing their knowledge of our products, customers, and operations.

Pay:

$28.00 - $34.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person