We're Hiring:

Customer Service & Communications Coordinator Location:

Evergreen, CO Schedule:

Full-Time | Hourly |

Non-Exempt Hiring Range:

$22.82-$26hour

Full Range :

$22.38-$29.78/hour You You're the kind of person who lights up a room—and a phone line. You enjoy helping others, solving problems, and keeping things organized. You know how to juggle competing priorities, write a clear message, and create a welcoming experience, whether it's in person or online. You've got a knack for communication and a talent for keeping operations running smoothly. Whether it's assisting a customer, designing a flyer, or updating a calendar, you jump in with professionalism and positivity. Us We're Evergreen Metropolitan District—a public utility serving our mountain community with water, wastewater, and a deep commitment to sustainability. We're serious about service, proud of our mission, and always looking for ways to connect better with our residents. We're a small, dedicated team that supports one another and values clear communication, respect, and a sense of purpose in our work. The Role As our Customer Service & Communications Coordinator , you'll be the friendly face at our front desk and the creative voice behind our community outreach. Your days will be a mix of customer interaction, public communication, and behind-the-scenes support.

What You'll Do Customer Service:

Greet visitors, customers, and vendors, ensuring a professional and friendly first impression Answer phone calls and emails, and direct inquiries related to utility services, billing, emergencies, and other district related items as necessary. Assist customers with service requests, rates, payment options, and utility policies Process customer payments accurately and efficiently Address and resolve customer feedback and concerns promptly through various communication channels, and directing to appropriate channels.

Communications & Outreach:

Develop and distribute utility-related communications (newsletters, press releases, billing notifications, and system alerts) Coordinate with departments to ensure timely and accurate communication during service disruptions, emergencies, or scheduled maintenance Provide support for public outreach, community engagement programs, meetings, and workshops focused on water conservation and safety Assist with the creation and distribution of communication materials (brochures, flyers, pamphlets) and support public awareness campaigns, events, and initiatives that promote environmental responsibility and conservation. Coordinate updates and contribute content for the utility's social media platforms and website, ensuring it is accurate, up-to-date, and aligned with organizational goals Draft and edit public statements, reports, and other communications for both internal and external audiences

Administrative Support:

Provide general administrative support, including scheduling meetings, maintaining the company calendar, managing mail and packages Order Office & Operating Supplies Assist with customer account audits and generate maps for distribution during scheduled or emergency situations Maintains and updates the organization's phone tree to ensure calls are directed to the appropriate staff or department Participate in Safety Committee Rotations as part of the District's Safety Program Other Administrative duties as assigned. What You Bring Strong interpersonal skills and a customer-first mindset Excellent verbal and written communication abilities Comfort with Microsoft Office, Adobe and digital tools (social media, basic CMS) High school diploma or equivalent (required); associate's degree in communications or similar field (preferred) Customer service experience (required); communications or special district experience is a plus What We Offer A meaningful role serving a beautiful mountain community A supportive, values-driven team Competitive hourly pay and growth opportunities A chance to make a positive impact through service and sustainability Health, Dental, and Vision Insurance Employer paid Basic Life Insurance Employer paid Short-Term and Long-Term Disability Optional Insurance Coverage 401(a) - 8% employer contribution (must be vested for 3 years to obtain ownership of the 401(a)) 457(b) - optional investment account 80 hours of Vacation 96 hours of Sick leave 10 paid Holidays 1 Floating Holiday Yearly Clothing allowance Evergreen Parks and Rec Punch Pass Education and Certification Reimbursement Pre-Employment Requirements Employment is contingent upon successful completion of a background check, motor vehicle record (MVR) check, and a drug screening.

Job Type:

Full-time Pay:

$22.82 - $26.00 per hour

Benefits:

Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Vision insurance

Experience:

Customer Service:

1 year (Required)

Microsoft Office:

1 year (Required) Ability to

Commute:

Evergreen, CO 80439 (Required) Ability to

Relocate:

Evergreen, CO 80439: Relocate before starting work (Required)

Work Location:

In person