We are seeking a driven, compassionate, and experienced Director of Client Care to lead and elevate the client experience across multiple office locations. This leadership role is ideal for someone who thrives in a fast-paced healthcare environment and is passionate about serving veterans and improving lives through high-quality home care. About the Role The Director of Client Care is responsible for ensuring exceptional client satisfaction, care quality and case management oversight, and continued growth across a designated region. This role oversees staff and operations across multiple offices, including nurse and case management teams, and plays a key role in expanding services, building partnerships, and maintaining compliance. You will lead by example—driving accountability, fostering team collaboration, and ensuring timely, compassionate, and high-quality care for every client we serve. Key Responsibilities Oversee client care operations across multiple locations, ensuring consistency and quality of service Lead and support nursing and case management teams Drive client satisfaction and resolve service concerns with professionalism and empathy Ensure timely start of care, proper documentation, and compliance with all regulations Grow the business through VA referrals, outreach, and private pay client development Build and maintain relationships with VA partners and community organizations Monitor performance metrics and implement improvements to enhance outcomes Hire, train, mentor, and evaluate team members Foster a positive, accountable, and high-performing team culture What We're Looking For 3-5+ years of leadership experience in home care, healthcare, or social services Strong experience managing teams and driving performance Ability to oversee and support multiple offices and geographically dispersed teams Excellent communication, leadership, and problem-solving skills Experience working with veterans or VA programs is a strong plus Knowledge of home care operations, compliance, and client-centered care Education & Credentials Bachelor's degree in Nursing, Social Work, Healthcare Administration, Business Administration, or another business-related field (preferred) Advanced degree (MSN, MSW, MHA, MBA, or similar) is a plus Valid driver's license and willingness to travel within the region Why Join Us Opportunity to lead and grow across multiple locations Make a meaningful impact in the lives of veterans and their families Work with a mission-driven, supportive leadership team Be part of a rapidly growing organization with advancement opportunities If you are a strong leader who is passionate about delivering exceptional care and building high-performing teams, we would love to connect with you. Apply today and help us continue to raise the standard of care for those who served.

Pay:

From $80,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person