Director of Growth and Customer Experience Relish Food Hall // Pickleball Louisville, CO Job Details Full-time $95,000 - $105,000 a year 23 hours ago Benefits Paid time off Employee discount Qualifications Customer communication Program design Sales Brand awareness strategy Marketing operations Experience design Full Job Description Director of Growth & Guest Experience Reports to:

General Manager Compensation:

Approximately $95,000-$105,000 per year The Role Relish is looking for a Director of Growth & Guest Experience who can help us answer two questions every day: How do we get more people here? And how do we make them want to come back? This is a unique leadership role combining growth, hospitality, marketing, sales, programming, community and customer experience. You will be responsible for building the engine and the team that brings people into Relish — and ensuring that what they experience when they arrive is worth talking about. This person should be equally comfortable developing a marketing campaign, selling an event, creating a new community partnership, welcoming guests on the floor, analyzing traffic patterns and brainstorming what Relish should do next. What You'll Own Growth Develop strategies to increase traffic, revenue and repeat visitation. Identify new audiences and opportunities for Relish. Develop and manage creative marketing initiatives. Build partnerships that introduce new people to Relish. Analyze customer behavior, traffic and conversion to understand what is working. Develop strategies to increase frequency and retention. Guest Experience Own the overall Relish guest journey. Establish what exceptional hospitality looks like at Relish. Maintain and enhance the look and feel of a beautiful space. Lead the Welcome Desk and guest-facing experience team. Gather and respond to customer feedback. Identify friction points in the customer experience and work with Operations to solve them. Ensure that Relish feels welcoming, energetic and easy to navigate. Programming & Community Develop programming that gives people a reason to visit Relish. Build a strong community around the venue. Develop partnerships with local organizations, businesses and groups. Identify opportunities to create experiences that are uniquely "Relish." Own the strategy behind membership engagement and retention. Events Own the growth strategy for events. Develop event products and packages that keep events coming back. Ensure the event experience reflects the Relish brand. Work closely with the Events Manager on execution. Brand Protect and evolve Relish's voice, personality and customer-facing experience. Ensure marketing, programming, events and the physical experience feel like they come from the same brand. Work closely with the GM on the overall look, feel and positioning of Relish. What Success Looks Like After 6-12 months, we should see: More people coming through the doors. More repeat visitation. An energized team who knows how to contribute. Increased event revenue and conversion. Stronger community engagement. A clear and measurable marketing strategy. Continued great pickleball programming that grows the sport and Relish's place in it. Programming that consistently drives traffic. Guests who describe Relish as welcoming, fun and worth returning to. A team that understands what great hospitality looks like. A clear customer journey from "I've never heard of Relish" → "I want to come" → "I had a great time" → "I'll be here all the time"

Pay:

$95,000.00 - $105,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person