Position Overview Job Title:

Licensed Sales & Support Manager -

Insurance Office Location:

In-office Job Type:

Full-Time Reports To:

Agency Principal/Owners We are seeking a proactive, organized, and energetic Office Manager to join our insurance agency. This key role ensures smooth day-to-day operations, oversees the client experience, and fosters a high-performance and support culture on our team. The ideal candidate is passionate about delivering exceptional service, skilled in team motivation, and thrives independently in a customer-focused environment. Please attach a resume and a cover letter when applying to be considered.

Key Responsibilities Customer Experience Management :

Oversee all front-office activities to ensure an inviting, responsive reception for customers, both in person and via phone/email. Serve as the primary point of contact for client issues, resolving inquiries efficiently and handling complaints with professionalism. Monitor and improve key customer service metrics (response times, satisfaction surveys, retention rates, etc.). Develop and implement procedures to ensure a seamless client onboarding and renewal process. Train staff in best practices for customer service, aiming for consistent, positive experiences.

Sales Team Leadership & Motivation :

Support the sales team's daily activities by assigning leads and tracking progress. Quote and close sales leads as needed to meet KPIs Maintain a positive and motivating environment that inspires the team to meet or exceed sales goals. Coordinate regular team meetings with our EA to share updates, recognize achievements, and provide product and sales training support information. Identify areas for individual and team improvement; deliver feedback and coaching.

Office Administration:

Manage office schedules, supplies, and ensure compliance with agency procedures and regulations. Process and maintain organized client records and documentation in accordance with privacy rules. Coordinate with carriers, vendors, and partners as necessary. Manage the upkeep and professional look of the office As an Agent Team Member, you will receive... Base plus commission/bonus Health stipend 401 (k) when qualified Paid time off (vacation and personal/sick days, birthday) Valuable experience Growth potential/Opportunity for advancement within the agency Monthly earned unlimited commissions

Desired Qualifications:

Associate's or Bachelor's degree preferred; relevant experience considered. 2+ years of experience in office management or customer service, with a preference for the insurance industry. Proven experience motivating and coaching a team for sales/service performance. Excellent communication, organizational, and problem-solving skills. Proficient in MS Office; CRM (Salesforce) experience required. Property and Casualty license (must have currently) Life and Health license is a plus Farmers experience - a plus Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting goals/quotas preferred Excellent communication skills - written, verbal, and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams Self-motivated and can work independently Proactive in problem-solving and accountability Ability to make presentations to potential customers Achieve mutually agreed upon marketing goals

Key Attributes:

Passionate about customer support. Strong team leader with a positive attitude. Detail-oriented, dependable, and adaptable. Farmers Insurance experience - a plus If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

Pay:

$45,000.00 - $74,000.00 per year

Benefits:

401(k) Flexible schedule Health insurance Paid time off

Experience:

Team Leadership:

2 years (Required)

Language:

Spanish (Preferred)

License/Certification:

Property & Casualty License (Required) Ability to

Commute:

Bloomfield, CT (Preferred)

Work Location:

In person