A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Production Admin JP Carroll Roofing - 2.0 Bloomfield, CT Job Details Full-time $22 - $26 an hour 22 hours ago Benefits AD&D insurance Health insurance Dental insurance Paid time off On-the-job training Vision insurance 401(k) matching Qualifications Serving clients Phone communication Video conferences (communication methods) Customer information system software Technical Proficiency Client interaction via phone calls Full Job Description About Us JP Carroll Roofing has been serving Connecticut and Massachusetts since 1987 , with over 20,000 roofs installed and industry-leading warranties of up to 50 years . As proud members of the GAF President's Club , we provide expert roofing, siding, gutters, and window services backed by elite certifications and proven craftsmanship. We're known for reliability, integrity, and community-focused service across New England. If you're looking to grow your career in a high-performance team with strong values and long-term opportunity, JP Carroll Roofing has a place for you!
Position Summary:
Production Administrators play a key role in ensuring projects run smoothly and customers receive a white-glove experience. Highly organized and detail-oriented, they coordinate across crews, clients, and internal staff while managing multiple priorities with urgency. This role requires strong communication skills and technical proficiency to manage contracts, scheduling, permits, and project updates within our CRM (ServiceTitan). As ambassadors of our brand, Production Administrators help deliver on sales commitments, drive operational efficiency, and exceed customer expectations.
Location:
Bloomfield, CT office; Onsite Daily (Monday - Friday; Standard Business Hours)
Responsibilities:
Review customer contracts to confirm accuracy of colors, sizes, and job-specific details Prepare production documents and instructions for installation crews Order materials and coordinate timely delivery to job sites Communicate with customers to set expectations, schedule installations, and clarify project requirements Partner with leadership to continuously improve service quality standards Obtain and process permits from local building departments Manage status calls and provide timely customer updates through CRM systems Track and document progress of all project phases in service management software Develop and share comprehensive project plans with customers and internal staff Ensure installation documentation is complete and accurate Update invoices and purchasing documents to reflect changes identified during installation Monitor production performance, identify inefficiencies, and recommend improvements Collaborate with cross-functional teams to resolve issues and deliver exceptional customer service
Requirements:
Required:
Customer service or administrative experience; construction or home services experience a plus Proficiency with CRM and service management software (ServiceTitan preferred) Strong organizational skills and ability to manage multiple priorities with attention to detail Excellent verbal and written communication skills, with a customer-focused approach Problem-solving mindset; adaptable, proactive, and team-oriented Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs Must be able to communicate effectively via phone, video, and in person Schedule & Compensation Primarily M-F, standard business hours
Pay Range:
$22-26 per hour + performance based incentives (
On Target Earnings:
$55,000 - $60,000 annually)
Job Type:
Full-time FLSA:
Non-exempt, Hourly Benefits:
Full-time employees are eligible to participate in the following benefits: Health, Dental, and Vision Insurance 401(k) with company match Company sponsored Life and AD&D coverage Paid Time Off Opportunities for growth and on-the-job training Why Join Us? At JP Carroll Roofing, we take pride in our people, our work, and our commitment to integrity. If you're looking for a company where you can grow professionally while making a real impact, we'd love to hear from you! Apply Today! JP Carroll Roofing is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy
