Westbrook Oil LLC is seeking a reliable, organized, and detail-oriented Office Administrator / Customer Service Representative to join our team. This position supports the daily operations of our heating oil company, including customer service, order processing, delivery coordination, office administration, and maintaining required

DOT/FMCSA

documentation. We are looking for someone who can multitask, communicate professionally, and work effectively in a busy office environment. Responsibilities Answer incoming phone calls and assist customers with heating oil orders, deliveries, account questions, payments, and service requests. Enter and maintain customer accounts and orders accurately. Use DropletFuel to manage customer accounts, enter and review orders, assist with delivery scheduling and routes, and maintain accurate customer and delivery information. Assist with scheduling and coordinating heating oil deliveries with drivers. Process customer payments and maintain accurate account records. Maintain organized office files and company documentation. Assist with

DOT/FMCSA

compliance paperwork , including driver files, vehicle documentation, required renewals, training records, and other compliance requirements. Monitor important

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deadlines and help ensure required documentation remains current. Communicate with drivers, service technicians, management, vendors, and customers. Assist with invoices, reports, data entry, and general administrative duties. Maintain confidentiality of customer, employee, and company information. Perform additional administrative and operational duties as needed. Qualifications Previous office administration and/or customer service experience. Strong organizational skills and attention to detail. Ability to multitask and prioritize responsibilities in a busy office environment. Professional phone and customer service skills. Comfortable using computers, email, Microsoft Office, and online business systems. Dependable and able to work independently as well as part of a team. Experience with DropletFuel or similar heating oil delivery/customer management software is strongly preferred. Experience with

DOT/FMCSA

compliance, driver files, vehicle documentation, or transportation-related paperwork is strongly preferred. Previous experience with a heating oil, fuel delivery, HVAC, trucking, or transportation company is preferred. QuickBooks experience is a plus. Ability and willingness to learn company procedures and new software.

Pay:

$20.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Paid time off

Work Location:

In person