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SPIROL
Customer Service Supervisor
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Based on Connecticut data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$58,549 / year median in Connecticut
-3% projected decline
Job Description
Customer Service Supervisor SPIROL life insurance, paid time off, 401(k) United States, Connecticut, Danielson Jun 11, 2026 Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career! At SPIROL, we work with our customers to help them succeed. From automobiles, to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together. We are looking for an experienced Customer Service Supervisor to join our team in Danielson, CT. This role is 100% on site. The Customer Service Supervisor leads the customer service team and is responsible for customer retention through effective execution of SPIROL's Order Fulfillment Process. This individual provides coaching, develops employees, drives process improvement, manages escalated customer situations, supports recruiting and onboarding efforts, and ensures the department meets service objectives.