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Nicholson Associates, Inc

Account Manager

Entry-Level JobVerifiedNo experience needed

Pay: $50,000–$70,000/yr

Posted: 4 weeks ago

Location: Milford, CT (Onsite)

Last Updated: 2 days ago

Hours: Full-Time

Expires: 10/11/2026

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Based on Connecticut data

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What they do

A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.

$82,477 / year median in Connecticut

-14% projected decline

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Job Description

Account Manager Nicholson Associates, Inc Milford, CT Job Details Full-time $50,000 - $70,000 a year 6 hours ago Benefits Health insurance 401(k) Paid time off Qualifications Managing customer accounts Customer communication Commercial insurance policies Commercial insurance knowledge Account maintenance Research Property & Casualty License High school diploma or GED Insurance policy review Account management Customer service problem-solving Negotiation Full Job Description Company Description Nicholson Associates, Inc. is a family-owned and operated insurance agency serving New Haven County and Southern Connecticut for over 60 years. Founded in 1958, the agency has grown to include second- and third-generation family members and maintains strong community ties. Role Description the Account Manager is a full-time, on-site role based in Milford, CT, responsible for managing and growing a portfolio of commercial insurance accounts.

Key Responsibilities Customer Service:

Handle customer service requests, policy administration, billing, claims, and coverage analysis.

Policy Management:

Manage policy expirations and renewals.

Renewal Process:

 Conduct client research, prepare submissions, negotiate coverages, and present proposals.

Activity Monitoring:

Monitor and maintain activity/suspense to ensure timely completion.

Communication:

Maintain frequent, transparent communication with the account team regarding workload status and any issues.

Service Excellence:

Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.

Policy Compliance:

Stay updated on company policies and procedures. Qualifications Thorough knowledge of commercial insurance and client needs Required active licensing Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills High School Diploma (or equivalent)

Pay:

$50,000.00 - $70,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Education:

High school or equivalent (Required)

License/Certification:

Property & Casualty License (Required)

Work Location:

In person