Customer Service Manager Posted on July 7, 2025 July 7, 2025 by JMJ Phillip We are seeking an experienced and dynamic Customer Service Manager to lead and enhance the customer service function within our client's organization. The ideal candidate will bring a strong background in service excellence, team leadership, and customer satisfaction strategy. This role requires a proactive leader who can build and sustain high-performing teams while continuously improving service delivery across multiple channels. Position Responsibilities Customer Experience Leadership Oversee the daily operations of the customer service team to ensure efficient and effective service delivery Develop and implement customer service policies, procedures, and performance standards Monitor customer interactions to maintain quality and ensure a consistent, positive customer experience Team Development and Management Recruit, train, and mentor customer service representatives Foster a culture of accountability, continuous learning, and high morale Conduct regular performance reviews and identify opportunities for individual and team improvement Process Improvement Analyze customer service trends and metrics to identify areas for improvement Lead initiatives that streamline workflows and enhance service responsiveness Collaborate cross-functionally with other departments to resolve customer issues and drive satisfaction Customer Feedback and Resolution Manage escalated customer issues and ensure timely and appropriate resolution Collect and interpret customer feedback to inform business strategy and service enhancements Serve as a key voice of the customer, advocating for customer needs and expectations internally Prerequisites Bachelor's degree in Business Administration, Communications, or a related field 5+ years of experience in a customer service management or supervisory role Strong leadership, conflict resolution, and communication skills Proven ability to manage high-volume, fast-paced service operations Certifications (Preferred, but not Required) Certified Customer Service Manager (CCSM) Six Sigma or Lean Certification Project Management Certification (PMP or equivalent) What the Role Offers Competitive base salary: $110,000-$120,000 Comprehensive benefits package Opportunity to lead customer experience transformation High-visibility role with influence on company strategy and growth A collaborative environment focused on service innovation and customer success Why Orange? Orange connects professionals with roles that align with their values, goals, and potential. When you partner with us, you gain access to opportunities where your leadership and customer-centric mindset are valued. We understand the impact a strong customer service leader can have—and we're committed to helping you make that impact in the right environment. Upload your resume to Apply • Accepted file types: pdf, doc, docx, txt, Max.

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