Customer Experience Coordinator

Customer Experience Coordinator Shelton, CT $50,000 — $60,000 Posted 2 weeks ago Customer Experience Coordinator Greater Shelton, CT Area Fully Onsite | Monday-Friday | 8:00 AM - 5:00 PM $50-60k A well-established manufacturing organization is seeking a Customer Experience Coordinator to support its growing operations team. This role is perfect for someone who enjoys building strong customer relationships, managing the details behind the scenes, and ensuring a seamless order experience from start to finish. This is a fast-paced, highly collaborative environment where attention to detail, responsiveness, and strong system navigation are key to success. If you thrive in a role where customer interaction meets operational execution, this could be a strong fit.

Key Responsibilities:

• Serve as a primary point of contact for a portfolio of business accounts, building and maintaining strong client relationships
• Process and manage customer orders from receipt through fulfillment, ensuring accuracy and timeliness
• Monitor open orders and proactively communicate updates, changes, and timelines to customers
• Respond to customer inquiries and resolve issues related to order status, product availability, and delivery schedules
• Partner with internal teams including operations, inventory, and sales to ensure smooth order flow
• Maintain accurate records and reporting within internal systems and customer platforms
• Support daily account activity in a fast-moving, process-driven environment

Qualifications:

• 2+ years of customer service, account coordination, order processing, or related experience
• Strong communication skills with a customer-first mindset
• Ability to manage multiple priorities while maintaining a high level of accuracy
• Comfortable navigating systems and learning new technology quickly
• Strong organizational skills and attention to detail
• Positive attitude, strong work ethic, and ability to thrive in a structured onsite environment

Preferred Experience:

• Experience in manufacturing, distribution, logistics, or product-based industries
• ERP system experience
• CRM or ticketing system experience (Salesforce, Zendesk, Freshdesk, etc.)
• Reporting or dashboard exposure
• Experience supporting business-to-business customers Why This Opportunity?
• Join a stable and growing organization with an established customer base
• Work alongside an experienced, collaborative team
• Gain valuable experience in customer operations and account support
• Opportunity to contribute to process improvements and operational efficiencies
• Strong exposure to business operations and customer relationship management EB-9543692578