Service Coordinator

HARTFORD TRUCK EQUIPMENT - 4.1

South Windsor, CT Job Details Full-time $60,000 a year 1 day ago Benefits Profit sharing Paid parental leave Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Referral program Retirement plan Qualifications Customer follow-ups Teamwork Customer relationship building Maintaining an organized workspace Client file management High school diploma or GED Managing clients in a customer support role Customer engagement QuickBooks Organizational skills Clean workspace maintenance File organization Office record organization

Full Job Description The Overview:

Hartford Truck Equipment is looking to immediately fill a Full-Time Service Coordinator position to provide faster and more thorough responses for our in-house service department. The primary focus of this position is to ensure all customers that call, walk-in, or email get fast accurate responses to any service or warranty related questions they may have.

The Company:

Hartford Truck Equipment established in 1994 is a family owned and operated business located in South Windsor, CT at the corner or Route 5 and 291. We are a small, rapidly growing company that sells and services truck mounted equipment. We pride ourselves on providing quality truck equipment, truck accessories and service on the 26,000 GVW and below market.

The Position:

The Service Coordinator is responsible for handling all service-related correspondence between Hartford Truck and our customers, and Hartford Truck and our vendors. This position will be responsible for keeping our customers informed as to status of service, warranty, and repairs of all kinds. This position requires excellent organizational skills, interpersonal communicative skills, the ability to think on one's feet, as well as the ability to develop and maintain relationships with customers. The job duties revolve around the needs of the customer, maintaining open lines of communication throughout the service or warranty process to make sure all needs have been met in a timely and thorough manner. This is a position for a multi-talented, hands-on, service-oriented individual who loves a challenge! One moment you will be helping a customer resolve an issue, next you will be assisting the sales team, after that you'll discuss an issue with a manufacturer, and later that day be under a truck taking detail photos to document the problem.

Responsibilities:

Greet Customers when they arrive at the service counter & direct them appropriately Answer any questions a customer may have, or direct the customer to an appropriate party to get the answer, no question goes unanswered Answer all service-related phone calls and emails within a few hours of receipt Provide customers with in-depth information about the issue they have so there will be a quick and efficient resolution for all parties Advise vendors to service and warranty trends Process warranty and freight damage claims Become the go to for any installation or service issues that arise Manage and oversee the service process - from inquiry/ issue to repair, to follow up Keep customers in the loop as needed if there are any changes throughout the process Process and file warranty and freight damage claims with manufacturers Proficient with Google Suite software QuickBooks knowledge is a plus

The Requirements:

The ideal candidate will have at least 4 years of prior experience in this or related field and be proficient with a wide range of service functions. Customer oriented attitude - this role is customer facing, and the primary focus is to understand the customers issues and resolve them quickly and efficiently while keeping the customer in the know throughout the process. Ability to maintain on organized workspace and filing system Communicate clearly and effectively Ability to close the loop - see all problems from beginning to end Problem solving Follow up Quality focused Customer service Team oriented Ability to think on your feet Resourcefulness to learn product High School diploma or GED required Familiarity with QuickBooks preferred but not required Keep clean work area clean and organized

The Benefits:

12 paid company holidays Paid Time Off Maternity leave 401k with profit sharing Medical/dental/vision insurance (HSA plans available)

Job Type:

Full-time Job Type:

Full-time Pay:

$60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person