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G7
Group 7 Automotive
Assistant Service Manager
Career Insights for Customer Service Manager (General)
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Scorecard
Based on Connecticut data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$84,032 / year median in Connecticut
-3% projected decline
Job Description
Assistant Service Manager Group 7 Automotive Watertown, CT Job Details Full-time Up to $85,000 a year 6 hours ago Benefits 401(k) Employee discount Qualifications Customer communication Full Job Description Overview Watertown Mitsubishi is growing, and we're looking for an Assistant Service Manager to help us deliver an exceptional experience to every customer who walks through our doors. Whether you're an experienced Service Advisor ready to take the next step or already working as an Assistant Service Manager, this is a great opportunity to grow your career with a dealership that values its people. Duties Welcome customers and make sure they have a great service experience from start to finish. Help the Service Manager keep the department running smoothly every day. Work closely with technicians to keep repairs moving and customers informed. Write repair orders, prepare estimates, and explain recommended services. Answer customer questions and help resolve concerns with professionalism and care. Support and encourage the service team while helping create a positive work environment. Help keep the department organized, efficient, and focused on great customer service. Jump in wherever needed—we believe great teamwork makes all the difference! Experience Experience as a Service Advisor, Assistant Service Manager, or in a similar automotive service role. Someone who genuinely enjoys helping customers and building relationships. Strong communication and organizational skills. Ability to stay calm and organized in a busy environment. Mechanical knowledge is helpful, but you don't have to be a technician. A positive attitude, dependable work ethic, and willingness to learn. Join us in delivering outstanding automotive care by leveraging your technical expertise and leadership skills! This paid position offers an exciting opportunity to grow within a vibrant team dedicated to excellence in automotive service management.