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Aiello Home Services

Customer Service Manager

Pay: $60,000–$75,000/yr

Posted: 1 week ago

Location: Windsor Locks, CT (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/7/2026

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What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$84,032 / year median in Connecticut

-3% projected decline

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Job Description

Customer Service Manager Aiello Home Services

3.7 Windsor Locks, CT Job Details Full-time $60,000
$75,000 a year 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Vision insurance Qualifications Customer communication Team member evaluation Managing teams in a customer support role Spreadsheets Sales training Performance feedback (performance evaluation method) Mid-level Sales team management Team development Sales performance monitoring (sales process improvement strategies) Professional development support Sales coaching Customer engagement Desktop applications Call monitoring Activity sales targets Productivity software Appointment scheduling Sales leadership Call center management Full Job Description Who We Are Our growth never stops because we bring together top talent, and our customers notice the difference.

With deep roots in Connecticut, our trucks and ads are a familiar sight. But what truly sets us apart is the experience of being on this team. If you're searching for a rewarding career, your journey starts here. Competitive Pay

$60,000
75,000 Medical/Dental/Vision Insurance
We cover 78% of your cost!

401k

PAID TRAINING

Core Values At Aiello, the customer is always our top priority. Five-star service starts with our Call Center and carries through to our technicians, who make sure every customer is thrilled before we finish. Integrity, competence, and objectivity are our guiding stars, and our team shines bright. The Big Task Guide a dynamic team of Customer Service Reps, helping them excel at fielding calls and reaching ambitious call and sales targets. Coach and empower your team to turn every call into a booked service appointment. Craft and polish engaging call scripts that inspire more customers to book appointments. Become an expert in the market, truly understand what customers need, and discover the most effective ways to connect with them. Monitor staff performance, review recorded calls, and advise them on how to increase sales. Build a coaching platform that is both cost-effective and delivers measurable results. Help employees see the real difference they make in our company's success. Make sure our team is always ready to meet business needs and handle busy periods with ease. Desired Skills and Experience Inspire personal and professional growth in team members. Bring a passion for delivering customer satisfaction that goes above and beyond. Motivate your team to reach and exceed every business goal. Thrive in a fast-paced, goal-driven environment as a detail-oriented multitasker who communicates with confidence and clarity. Be proficient in using a computer and Microsoft Office applications (Excel, Word & PowerPoint). Aiello Home Services is an Equal Opportunity Employer. AA/EOE. LYqNJmw8WL