A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
401(k) matching Health insurance Opportunity for advancement Paid time off Training & development
Location:
Windsor Locks, CT Company:
Limitless Electric, LLC Position:
Full-Time in-office position Limitless Electric is growing, and we're looking for a dependable, organized, people-focused team member to help manage our customer experience from the first phone call through scheduling and follow-up. This role is ideal for someone who communicates well, stays organized, enjoys helping people, and takes pride in making sure customers feel taken care of.
You'll Be Responsible For:
Answering incoming customer calls Responding to texts, emails, and online inquiries Scheduling estimates, service calls, and installations Confirming appointment details and customer information Following up on estimates and open opportunities Communicating schedule updates to customers Collecting photos and project information before appointments Maintaining accurate customer notes and records Tracking lead sources Helping ensure the right customer, address, phone number, date, and appointment type are entered correctly Coordinating with electricians and field staff throughout the day Helping customers understand the difference between estimates, diagnostics, and scheduled project work Supporting the office with day-to-day administrative tasks
We're Looking For Someone Who Is:
Friendly and professional Excellent on the phone Confident communicating with homeowners Organized and detail-oriented Comfortable with computers, texting, email, and scheduling software Reliable and punctual Able to follow processes and checklists Comfortable handling multiple conversations at once Able to stay calm when schedules change Willing to take ownership of mistakes and solve problems Focused on delivering an exceptional customer experience Interested in growing with the company What Matters Most to Us At Limitless Electric, customer service is more than answering the phone. We want every customer to feel that they are dealing with a professional company that communicates clearly, respects their time, and follows through on what we promise. We are looking for someone who takes ownership of the customer experience and understands that small details matter. Experience Previous experience in any of the following is helpful: Customer service Scheduling or dispatch Home-service companies Electrical, HVAC, plumbing, or construction offices Call centers Sales support Housecall Pro, ServiceTitan, or similar software Home-service experience is preferred, but we are willing to train the right person. Schedule Monday-Friday Full-Time, In-Office Windsor Locks, Connecticut This is not a remote position. Limitless Electric will provide the workstation, computer, and tools needed to perform the role.
