A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Job Description We're looking for a friendly, compassionate, leader to join our aviation services team! Lead a goal-oriented support services department to create a team that is productive, efficient, and rewarding. Your goal is to build a service-minded team where people enjoy coming to work and collaborating to achieve the department's goals and objectives. Responsibilities Provide leadership that supports a team environment that fosters morale, passion, quality, and respect Demonstrate continuous ability to maintain and/or improve customer satisfaction Lead and manage team member recruiting, training, development, and assignments Perform daily inspections and assessments and coach and counsel team members Collaborate with department, facility, and company leadership to achieve goals Execute, maintain, and monitor quality control systems and budgets Deliver excellent service and provide service recovery when service hiccups occur Manage invoicing, vendor relationships, planning, supplies, status reporting, and contract administration Proactively identify issues and threats and coordinate with leadership to effectively support service and communicate with the customer Prepare for and effectively manage irregular operations and emergency situations
Skills Interpersonal Skills:
Ability to interact with individuals at all levels of the organization
Communication:
Effective written, spoken, and non-verbal communication as well as presentation skills
Customer Service:
Service-oriented mentality with a focus on exceeding expectations
Professionalism:
Maintain a positive and professional demeanor
Decision Making:
Ability to quickly make sound decisions and judgments
Proactivity:
Self-motivated with the ability to effectively prioritize projects and needs
Team Player:
Willingness to collaborate and provide support where needed to achieve outcomes
Business Ethics:
Demonstrate integrity, respect, and discretion in all business dealings
Organization:
Attention to detail and ability to effectively manage tasks in a fast-paced environment Requirements 5+ years of customer service management experience in an operation that is equivalent in size and scope to the customer High school diploma/GED required; bachelor's degree preferred Ability to work a flexible schedule that may include nights, weekends, and holidays Computer skills including word processing, spreadsheets, email, and ordering platforms Must be willing to relocate for promotion opportunities Not Required But a Big Plus Experience working in an airport/aviation industry Proficiency in languages other than English, especially Spanish What We Offer Paid time off (vacation and sick) Medical, dental, and vision insurance 401(k) with employer match Employee Assistance Program (EAP) Career development and ongoing training Important to Know Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. Who is HHS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.
