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OO
Office of the Secretary - 1007
Senior Advisor Strategic Operations
Career Insights for Customer Experience Manager
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Scorecard
Based on Washington, D.C. (District of Columbia) data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$81,005 / year median in Washington, D.C. (District of Columbia)
+11% projected growth
Job Description
The Department of Veterans Affairs mission is "to fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families, caregivers, and survivors." The Office of Employment Discrimination Complaint Adjudication (OEDCA) was established by Congress to ensure fairness, integrity, and trust throughout the Department's adjudicatory phase of the equal employment opportunity (EEO) complaint process.