Skip to main content
Tallo logoTallo logo

Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Office of the Secretary - 1007

Senior Advisor Strategic Operations

Career Insights for Customer Experience Manager

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Washington, D.C. (District of Columbia) data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.

$81,005 / year median in Washington, D.C. (District of Columbia)

+11% projected growth

Explore Career

Job Description

The Department of Veterans Affairs mission is "to fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families, caregivers, and survivors." The Office of Employment Discrimination Complaint Adjudication (OEDCA) was established by Congress to ensure fairness, integrity, and trust throughout the Department's adjudicatory phase of the equal employment opportunity (EEO) complaint process.
Qualifications:
Applicants must have one or more years of experience that clearly demonstrates the following knowledge, skills, and abilities below. This training and/or experience MUST be reflected by descriptions of your experience in your resume.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Knowledge, Skills and Abilities Required:
Demonstrated subject matter expertise in the area of federal employment discrimination laws, to include the areas of equitable relief, pecuniary and nonpecuniary damages, and attorneys fees; experience applying the subject matter expertise in connection with leading quality and/or process improvement activities and training initiatives in federal employment discrimination complaint programs
Licensure Requirement:
An applicant MUST be a member in good standing of the bar of a State or Territory of the United States, or the District of Columbia.