Operations & Client Experience Coordinator Aventura Mattress Aventura, FL Job Details Full-time From $20 an hour 22 hours ago Benefits Employee discount Qualifications Computer operation Sales support Computer literacy Attention to detail Problem-solving Organizational skills Full Job Description Operations & Client Experience Coordinator Aventura Mattress - North Miami Beach, FL Full-Time | In-Person | Growth Opportunity Aventura Mattress is a growing luxury mattress and bedding boutique serving homeowners, interior designers, and high-end residential clients throughout South Florida. We are looking for a highly organized, responsible, and motivated Operations & Client Experience Coordinator to join our team and help manage the process from the moment a sale is completed through the successful delivery and final client follow-up. Previous management experience is not required. We are willing to train the right person who demonstrates strong organizational skills, professionalism, accountability, and a genuine desire to learn and grow with our company. Key Responsibilities Coordinate customer orders from sale through final delivery Communicate professionally with clients, interior designers, vendors, and our sales team Track purchase orders and follow up with vendors regarding product status and estimated arrival dates Coordinate incoming merchandise and warehouse preparation Schedule and organize customer deliveries and delivery routes Coordinate building requirements, including COIs, elevator reservations, and delivery instructions Confirm product specifications and order details before delivery Maintain accurate customer and order information in our CRM and business systems Communicate delivery updates and expectations with clients Follow up after delivery to ensure complete customer satisfaction Identify and resolve operational issues before they affect the client Support the sales and management team with day-to-day operational needs Who We Are Looking For The ideal candidate is: Extremely organized and detail-oriented Reliable and accountable Professional when communicating with clients Comfortable handling multiple responsibilities simultaneously A strong problem solver Comfortable using computers and learning new software Able to communicate clearly by phone, text, and email Able to work independently after training Interested in developing professionally and taking on greater responsibility Looking for a long-term opportunity to grow with a company Experience in customer service, logistics, administration, furniture, interior design, hospitality, property management, retail, delivery coordination, or similar fields is a plus. Experience with Zoho or CRM systems is helpful but not required. Training will be provided. Schedule Full-time, in-person position at our North Miami Beach showroom. Weekend availability is required. Compensation & Growth Starting compensation: $20-$22 per hour, based on experience. The first 90 days will include structured training and performance evaluation. Candidates who successfully demonstrate the ability to independently manage the responsibilities of the position will have the opportunity for compensation growth, performance incentives, and advancement within the company. Aventura Mattress is growing and expanding, and we are looking for someone who wants to grow with us. This position has the potential to develop into a larger operations leadership role for the right person. About Aventura Mattress Aventura Mattress is a locally owned luxury sleep boutique specializing in premium mattresses, fine bedding, personalized sleep solutions, and exceptional customer service. We believe that the client experience does not end when a sale is made. Our goal is to provide outstanding service throughout the entire process—from product selection and order coordination to delivery and post-delivery follow-up.

Location:

Aventura Mattress 15516 Biscayne Blvd North Miami Beach, FL 33160 To Apply Please submit your résumé along with a brief introduction explaining: Why do you believe you would be a good fit for a position that requires organization, client communication, problem-solving, and responsibility? We are looking for someone who wants more than simply a job—we want someone interested in learning, developing professionally, and becoming an important part of our company's growth.

Pay:

From $20.00 per hour

Benefits:

Employee discount

Work Location:

In person