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Hair by Torie & Co.

Front Desk and Client Experience Coordinator

Career Insights for Customer Experience Manager

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Based on Florida data

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What they do

A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.

$52,524 / year median in Florida

+10% projected growth

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Job Description

Bonita Springs' premier hair destination is seeking its next Client Experience Coordinator. Hair by Torie is more than a salon — it's a curated experience defined by artistry, precision, and quiet luxury. We're seeking a composed, discerning professional to anchor our front-of-house and set the tone for every guest interaction. The Role This is a position for someone who understands that hospitality is a craft. You'll be the architect of first impressions — orchestrating scheduling, guiding client communication, and ensuring the rhythm of the salon runs with effortless precision. Curate a refined arrival and departure experience for every client Manage bookings, confirmations, and calendar flow with meticulous accuracy Serve as the primary point of contact via phone, email, and in person Support stylists with client coordination and retail transactions Uphold the polish and atmosphere that defines the Hair by Torie brand What You Bring Reception experience within a salon, spa, or luxury hospitality setting Effortless professionalism and an innate sense of discretion Sharp organizational instincts and comfort managing a fast-moving schedule Fluency with scheduling and POS systems A genuine appreciation for beauty, service, and craft The Opportunity Join an established, elevated salon with a loyal clientele and a distinct point of view. Here, your role isn't administrative — it's essential to the guest experience we've built our reputation on.
Pay:
$25.00 - $28.00 per hour
Benefits:
Employee discount
Work Location:
In person