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ReEmployAbility

Admin Associate

Career Insights for Customer Service Supervisor

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Scorecard

Based on Florida data

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$51,982 / year median in Florida

+4% projected growth

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Job Description

We're Hiring! Join a Team That Values Growth, Balance, and Making a Difference.
About Us:
We are the nation's largest provider of specialty return-to-work services and transitional employment programs. ReEmployAbility's mission is to connect people to a greater purpose so they can have a better life! Our program offers cost-effective return-to-work solutions that not only help manage rising workers' compensation costs but also make a meaningful difference in the lives of injured workers.
What We're Looking For:
We're searching for motivated individuals who thrive in a team environment and are driven to succeed. You're a great fit if you excel at: Setting goals, tracking progress, and taking initiative to improve performance Collaborating effectively and building strong relationships Thinking creatively to solve problems and generate innovative solutions
What We Offer:
At ReEmployAbility, we believe in supporting both your personal and professional growth. Here's what you can expect:
Positive Company Culture:
A supportive environment that prioritizes wellness inside and outside of work
Work-Life Balance:
Monday-Friday schedule— no weekends! Plus, enjoy paid holidays!
Generous Paid Time Off:
Including PTO to recharge and refresh
Volunteer Time Off:
Give back with 16 hours of paid volunteer time per year 401(k) with
Company Match:
Plan confidently for the future with immediate 100% vesting on employer-matched contributions
Comprehensive Benefits:
Medical, dental, vision, short-term disability, pet insurance, and more
In-Line Tier Promotions:
Achieve milestones and move up through clearly defined performance tiers— growth is built into your role! Ready to Make a Real Impact? Join us and be part of a team that values passion, perseverance, and outstanding service. Apply today!
FLSA Status:
Hourly (non-Exempt),
Full-time Supervisor:
Team Lead Supervises:
None Summary/Objective This position involves receiving, reviewing, and processing referrals from clients for new program participants. The position also requires preparing, editing, and sending complex and sensitive documents to program partners and participants, as well as telephonically following up for status updates. Essential Functions Prepare and send initial correspondence to participants regarding their participation in the Transition2Work program. Provide exceptional customer service when answering the Main telephone line for the company. Learn and understand the process of the Transition2Work program in order to effectively navigate the appropriate routing of the call or issue. Partner across the Service Department to send out correspondence in a timely manner. Send all correspondence in compliance with client directions and jurisdictional requirements. Confirm all jurisdictional and account instructions are followed. When needed, draft and send detailed communication regarding assignments to keep clients informed of the status of their employees. Other duties as assigned.